Report: #595712

Complaint Review: Kodak Wal-mart

Submitted: Friday, April 23, 2010
Last Posting: Monday, May 10, 2010
Reported By: Robin — Northridge California U.S.A.

Kodak Wal-mart

343 State Street Rochester New York 14650 United States of America

Phone: 800-242-2424
Web: www.kodak.com
Category: Computer Service & Repair

Kodak Wal-mart Kodak 1 year manufacturer warranty breached with ESP-3 Printer Rochester, New York

*UPDATE by author: Walmart

2Author 1Consumer 0Employee/Owner

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I bought a Kodak ESP3 printer July 2009 from Walmart

I bought an RPL 1 year replacement plan from Walmart on the same day.

Kodak tech support said my printer is defective. I did all tests as they dictated over the telephone.

They said I have a 1 year manufacturer warranty but will not accept it for replacement or repair.

Walmart said I must wait until July 17, 2010 to use my replacement plan I purchased from them before they will do anything about it. And they told me to call Kodak.

This report was posted on Ripoff Report on 4/23/2010 2:57:47 AM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/kodak-wal-mart/kodak-wal-mart-kodak-1-year-m-d2a24.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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2Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Comment

They?

AUTHOR: Inspector - Tobyhanna (USA)

SUBMITTED: Friday, April 23, 2010

Your report is unclear. When you say "They said I have a 1 year manufacturer warranty but will not accept it for replacement or repair", I assume you are speaking of Walmart.

This is correct. Any additional coverage purchased at Walmart kicks in after the munufacture's warranty. Either send it back to Kodak for repair or wait until July.

You have no justifiable complaint here.