• Report: #832870

Complaint Review: My Computer Works

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  • Submitted: Thursday, February 02, 2012
  • Last Posting: Tuesday, February 14, 2012
  • Reported By: Lynn — Va Beach Virginia United States of America
My Computer Works
Internet Internet United States of America

My Computer Works Do not use this service. I was told try for 30 days. Nothing about a contract mentioned. Then I find out it's for a year and I told the lady I wasnt with the service for a month and want to charge me Internet, Internet

*REBUTTAL Owner of company: Please Contact Me Directly


1Author 0Consumer 0Employee/Owner

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Don't use this service. I called because I was having a problem with my computer. The man on the phone said they had two payment options. I picked $24.95 month. He said I could try service for 30 days he never mentioned a contract for one year or I would never have used the service. The first time I spoke with a tech he had my computer working then about a week later it was back to the way it was. Try calling them and nobody ever answers the phone. Think they are working out of their homes. I wasn't with the service a month and called to cancel and of course nobody answers the phone so I left a message to cancel the account. I get an email from them stating I was on a contract and to cancel is going to cost $609.00 I couldn't believe it. Everytime I called again no answer but get an answer machine. I called my bank to have them stop the payment to them. Now they are calling and eaving messages so again I called and again no answer. I never committed to any contract. Also they never fixed my computer.

This report was posted on Ripoff Report on 2/2/2012 12:47:51 PM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/my-computer-works/my-computer-works-do-not-use-10f17.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Owner of Company

Please Contact Me Directly

AUTHOR: Matt Bauer - (United States of America)

I sincerely apologize for your negative experience with My Computer Works. Please contact me directly as I would like to investigate this further. This is not how we do business, so I assure you that we are taking this complaint very seriously. I can be reached at 877-629-6972 or via email at customercare@mycomputerworks.com. Just reference my name and your call or email will be routed to me ASAP.

Again, my sincerest apologies for your experience. I look forward to hearing from you.

Matt Bauer
QA Manager / Operations
My Computer Works, Inc.
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