Report: #423712

Complaint Review: Pell Technology, Inc.

Submitted: Friday, February 13, 2009
Last Posting: Friday, February 13, 2009
Reported By: — Asheville North Carolina

Pell Technology, Inc.

6020 W. Chelsea St. Tampa Florida 33634 U.S.A.

Phone: 866-224.8939
Web:
Category: Computer Service & Repair

Pell Technology, Inc. Won't honor warranty 1 day after it expired Tampa Florida

1Author 1Consumer 0Employee/Owner

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Pell Technology sold us an LCD screen that failed during the warranty period. Unfortunately my customer was out of town when it failed and could not get it back to me until the day the warranty expired. After diagnosing the problem I contacted Pell Technology on the day after the warranty expired and they refused to honor the warranty.

The person who answered the phone put me on with his manager, Bill, who also refused to honor this warranty. He offered to sell me a replacement for $200.00 with free shipping when the original was $289.00 and the current price on the Pell Technology web site is $245.00. This just seems like bad business to me.

Doc @ bits & bytes computer services
Asheville, North Carolina
U.S.A.

This report was posted on Ripoff Report on 2/13/2009 8:32:24 AM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/pell-technology-inc/pell-technology-inc-won-t-ho-fa9ee.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner

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#1 Consumer Comment

How long?

AUTHOR: Flynrider - Phoeix (U.S.A.)

SUBMITTED: Friday, February 13, 2009

How long after the warranty expires should the company be responsible? 1 day? 1 month? 1 year?

I agree that it would be good business for the company to honor a warranty 1 day after expiration, but that's up to them. This doesn't really qualify as a ripoff, though. They are well within their rights not to honor a warranty that has expired.