• Report: #526515

Complaint Review: Promosoft Corporation

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  • Submitted: Friday, November 20, 2009
  • Last Posting: Saturday, January 23, 2010
  • Reported By: Kathy — Stockton California United States of America
Promosoft Corporation
14 Wall Street 20th Floor New York New York 10005 United States of America

Promosoft Corporation Took my money. Did not upgrade to Free registry Fix Unlimited Fixer version. I purchased Free Registry Fix 2.2 with included the ablility to have a daily scan to identify and repair and Windows. New York, New York

*UPDATE Employee ..inside information: Correct Refud Policy Through Microsoft Certified Live Chat Support Service Not Followed


1Author 0Consumer 1Employee/Owner

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On 11/15/2009 I purchased Free Registry Fix 2.2. It was supposed to use technology to that would enable me to get the best out of my computer. It included the ability to have a daily scan to identify and repair any Windows problems immediately. I have not been able to even use this program. I purchased it for 29.95 which they happily took from my bank account. The program was downloaded and when I use the program and do a scan it does tell me the things that are worng. Then when I go to click on the fix the problems tab it doens't do anything then I cannot get it off my screen. It then starts telling me to upgrade to what I already purchased. I tried calling the company and couldn't reach anyone. I did send an email and no response. I would really like my money back. Please help.

This report was posted on Ripoff Report on 11/20/2009 3:14:38 PM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/promosoft-corporatio/promosoft-corporation-took-my-f6265.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Correct Refud Policy Through Microsoft Certified Live Chat Support Service Not Followed

AUTHOR: Ryan Harris - (United States of America)

SUBMITTED: Saturday, January 23, 2010

Dear Kathy,

Free Registry Fix 2.2 is a 4 year old product and we are currently on version 5.5. Yuo may have initially downloaded from the internet from a very old link indeed. Sometimes Download Centers have listed us and for years do not update their sites.

We have located your order and resent a confirmation with a download link of for the most current version.

If using the latest version you remain dissatsifed then as per company policy can you please contact live support immediately on http://www.freeregistryfix.com/live.html

The agents will try to fix any PC problme yuo may be facing and if once using the most current version and our award winning remote desktop technical support service which is provided for free (value $39) to all New Free Registry Fix customers to solve any PC problem they maybe facing. We offer a 100% money back guarantee so if once using the above procedure you remain unhappy then compete the approriate request form which your tech support agent will be able to supply to you and complete that any your refund will be processed in batch on the Friday of that week.

Regards,

Ryan Harris,
VP Customer Care

 


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