Report: #545336

Complaint Review: real gold soft baku

Submitted: Saturday, December 26, 2009
Last Posting: Saturday, December 26, 2009
Reported By: Shelly — Auburn New York United States of America

real gold soft baku

Internet Internet United States of America

Phone: 1-800-507-4599
Web: systemsecuritysite.com
Category: Computer Service & Repair

real gold soft baku Security Tool Real Soft Gold & their Security Tool RIPPED me off! My credit card has been declined & i can't remove them from my computer! Internet

UPDATE by author: HELP - Can anyone tell me how to REMOVE "Security Tool" from my computer?

2Author 0Consumer 0Employee/Owner

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I didn't even realize anything had happened until I tried to use my credit card. It's December 26 @ midnight & I'm trying to take advantage of "post Christmas" sales via the Internet. My 1st purchase went through & the 2 after that said my credit card was declined! I immediately called them & they told me about a purchase of $129 plus. I said that I didn't authorize a purchase for that amount. The operator told me the charge was for "Real Gold Soft." I said that I had not purchased any gold & looked up Real Gold Soft on the Internet. That's when "Ripoff Report" popped up. I knew I had been had & the Credit Card Operator recommended that I cancel my card & I'll be receiving a "Rebuttal" form in the mail. Thank you every one very much for filing your reports, otherwise I may not have known I was scammed for a while. I would like to know how to remove the "Security Tool" Icon & program off of my computer if anyone has any answers. I followed the instructions from "Real Gold Softs Online Support Center - User Guide" & guess what? It didn't work. Frustrated!

This report was posted on Ripoff Report on 12/26/2009 2:10:46 AM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/real-gold-soft-baku/real-gold-soft-baku-security-t-2cb34.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Update By Author

*HELP - Can anyone tell me how to REMOVE "Security Tool" from my computer?

AUTHOR: shelly - auburn (United States of America)

SUBMITTED: Saturday, December 26, 2009

I'm soo upset & don't know what to do. I've tried everything I know how to do & CAN'T remove the security system from my computer! I've tried to delete it, remove it, send it to the recycle bin & nothing works. When I first turn on my Computer, everything looks fine. All my old Icons are on my computer screen & then the screen turns completely blue & the nightmare begins again! Security Tool tells me I have multiple trojans & viruses & asks me if I want them to remove them. I keep saying "no" & it will ask if I'm sure. I click on "yes" & it starts to tell me about the multiple trojans & viruses again. It's a viscious cycle - I can't get out of it! I did get a hold of the billing department to cancel my subscription (1-800-507-4599) & I am supposed to be credited the full amount. (Although I don't know how that's going to work because I cancelled my credit card.) The billing department gave me the website of "securitysystemsite.com" so I went there to try to figure out how to remove them from my computer, but it was just a general web site for a bunch of Security Systems. So if anyone has any advice, PLEASE PLEASE let me know. Thanks.