I also purchased a Satellite A665D-S5172 from Amazon on July 3rd, 2011. Do you have the same model? It sat around until October when it was put into use. During the times I was using it I damaged the front left USB port. Is this the port they stated was damaged on your laptop?
In December it stopped working. It failed to power up. After diagnosis, I determined it was motherboard or processor and arranged to ship it to Toshiba through the tech support. In December it was sent to Toshiba for repair to the same address you mentioned in Milipitas, CA.
Someone named Gabriel Belmonte emailed me this:
HI Jeremy Hedlind During the Diagnostic procedure our technicians found that your unit’s MOTHERBOARD ($144.28) has liquid damage. Unfortunately Toshiba does not cover the cost for this type of damage and as such we will have to charge you for the parts and labor costs $60. The total charge $204.28. Please inform me on how to proceed, if you choose to go ahead authorize the repairs we will need your billing information (Credit Card Number, Expiration date and cardholder name).To provide your billing information please call me at the number below, or let me know when would be a good time to reach you. Please respond to the following email Gabriel Belmonte[csr1@bizcom-us.com] or call the number below ( Gabriel Belmonte ) with in 3 business days otherwise we have to ship back unrepaired. *** California Customer will incur California sales tax on parts charge Technical Support408-262-1732
This laptop was never touched by any water. I am on a deployment in the desert of all places and I certainly didn't spill water on it. It was sitting on my bed.
I have a feeling my laptop may have been switched with your laptop. Please contact me at
jhedlind22@yahoo.com so we can sort this matter out.
I have a feeling this repair facility is a third-rate shop that just disassembles a bunch of laptops all together and doesn't keep track of which parts go with which laptop.
