Report: #485136

Complaint Review: ZIPZOOMFLY.COM - ZIPZOOMFLY, ZIP ZOOM FLY, Xtraplus Corporation, Artec-Ultima Interations

Submitted: Tuesday, August 25, 2009
Posted: Tuesday, August 25, 2009
Reported By: Randerson — American Fork Utah USA

ZIPZOOMFLY.COM - ZIPZOOMFLY, ZIP ZOOM FLY, Xtraplus Corporation, Artec-Ultima Interations

www.zipzoomfly.com Internet Internet United States of America

Phone:
Web:
Category: Computer Service & Repair

ZIPZOOMFLY.COM - ZIPZOOMFLY - ZIP ZOOM FLY - Xtraplus Corporation - Artec-Ultima Interations Offensive customer service Internet American Fork, Utah

1Author 0Consumer 0Employee/Owner

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I ordered an Asus Eee netbook and it arrived and did not work. I called and after some difficulty, received an RMA # to return the item. It went back but tech-support found nothing wrong with it and shipped it back, 4 weeks later. The problem was still there, however, and now the casing of the laptop was broken and had been superglued back together.

I called again and was told that since it was past 30 days, there was nothing they could do. I uploaded a video of the problem occuring to Youtube and offered to send them a hard-copy of it. The employee said, "Even if I saw the problem happening and knew it was happening, I would not do anything because it is past the 30 days."

* They had it for 28 of the 30 days.
* It arrived broken.
* They broke it MORE.

I called several more times and left messages but was never called back. I filed reports with the Better Business Bureau and several online forums for discussing disastrous customer service.

All I wanted was a working netbook and all I got was the worst customer service of my life and a broken product.

Don't buy anything from them unless you can afford to throw your money away.

This report was posted on Ripoff Report on 8/25/2009 9:50:24 AM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/zipzoomfly-com-zipzo/zipzoomfly-com-zipzoomfly-fef85.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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