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  • Report: #499661

Complaint Review: Digsby.com

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  • Submitted: Thursday, September 24, 2009
  • Posted: Thursday, September 24, 2009
  • Reported By: stevenbishop — USA
Digsby.com
www.digsby.com Internet United States of America

Digsby.com Bundling Crapware is a Despicable Business Model, Internet


1Author 0Consumer 0Employee/Owner

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The popular Digsby instant messenger client not only bundles half a dozen "optional" crapware applications, it's also using your computer to crawl the web, do stock market research, and more. It's time to uninstall.

Bundling Crapware is a Despicable Business Model

Many popular freeware applications bundle crapware into their setup files, prompting you during the installation process to install something that nobody wants—like the Yahoo/Ask.com/SomeRandomCompany browser toolbar. Tech-savvy users may consider this nothing more than an annoyance, but this practice preys on unsuspecting or less knowledgeable users that click "Next" through every setup screen, and the makers of any software that do this should be ashamed of themselves.

Digsby takes bundled crapware to a whole different level, however. During the install you are prompted for not one, not two, but six different pieces of junk software, and then for good measure they offer to replace your home page with something terrible and take your search engine down a notch.

Don't think it's all that bad? Here's an example of one of the bundled crapware applications—a piece of software that tracks everything you are searching online and shows you "offers" in a sidebar window. Does that really sound like something anybody anywhere would ever want?

It Gets Even Worse: Your PC is Being Used Without Your Knowledge

You can debate the merits of bundled crapware, and brush away the despicable nature of preying on those lacking adequate tech skills, but did you realize that Digsby is also using your processor to make money?

That's right. Buried in the Terms of Service that almost nobody ever bothers reading, there's this exploiting-the-fine-print gem explaining that they will use your CPU to run distributed computing problems that make them money:

15. USAGE OF COMPUTER RESOURCES.
You agree to permit the Software to use the processing power of your computer when it is idle to run downloaded algorithms (mathematical equations) and code within a process. You understand that when the Software uses your computer, it likewise uses your CPU, bandwidth, and electrical power. The Software will use your computer to solve distributed computing problems, such as but not limited to, accelerating medical research projects, analyzing the stock market, searching the web, and finding the largest known prime number. This functionality is completely optional and you may disable it at any time.


Hold everything! They are going to use my computer for "searching the web" without explicitly asking for my permission? What exactly are they indexing, and how do I know they aren't accessing something illegal with my computer? Why are they trying to hide this in the first place?

To be fair, they do give you a way to disable this absurd nonsense—though they bury the setting behind a "Support Digsby" item on the menu, with no clear description on exactly what they are doing with it. It's clear they are abusing their users, but since they technically explain it in the TOS and let you disable the feature, they weasel out of any responsibility.

Think it's just paranoia? This has been reported, on the Digsby forummore than a few times, and in fact was announced on the Digsby blog as an official way they are going to make some money, with Plura Processing as a partner. The Plura Processing blog confirms that they are, in fact, crawling the web using your

This report was posted on Ripoff Report on 9/24/2009 2:23:47 AM and is a permanent record located here: http://www.ripoffreport.com/computer-software/digsby-com/digsby-com-bundling-crapware-ed7aa.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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