FRY'S ELECTRONICS Sold me non-working item, but won't refund my money! Product was DOA! They ripped me off! Fountain Valley California

ATTENTION: FRY'S HAS DEFRAUDED ME--DON'T BE THE NEXT ON THEIR LIST!

Fry's sold me a non-working product (a "World of Warcraft" video game), and they refuse to refund me my hard-earned money! I bought the product, opened it, tried to use it, and it NEVER WORKED! It said the product key is already in use! In other words, the product was dead to me on arrival!

The returns desk told me they won't accept the game because it had been opened. Well, THE ONLY WAY I COULD EVER FIND OUT IF THE GAME WORKS OR NOT IS TO OPEN IT AND TRY IT! So, I opened it, and it didn't work!

Legally, based on the Implied Warranty of Merchantability, Fry's has a legal obligation to return my money; however, they are refusing to do it! I don't even care what their policy is; the fact is that the law is the law! They sold me a garbage product and are keeping my money! They told me to contact the manufacturer; however, I have been alive long enough to know better than to go down that long and winding road.

In the end, they owe me my money back, and I will not settle this dispute for less. I have already filed a Better Business Bureau complaint.

Let this be a warning to anyone who might even think about shopping at FRY'S: IF THEY DON'T MIND TRYING TO RIP ME OFF FOR A MERE $20, DON'T TAKE A CHANCE BUYING ANYTHING MORE EXPENSIVE FROM THEM!! THEY JUST MIGHT TRY TO RIP YOU OFF, TOO!

Tony
Newport Beach, California
U.S.A.