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  • Report: #349245

Complaint Review: Interactive Brands, Interactivebrands.com , Epdf2008.com

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  • Submitted: Wednesday, July 09, 2008
  • Last Posting: Thursday, July 17, 2008
  • Reported By: — San Francisco California
Interactive Brands, Interactivebrands.com , Epdf2008.com
Internet-based Company Internet Canada

Interactive Brands, Interactivebrands.com , Epdf2008.com sold defective software and did not fulfill the promise of a refund Quebec - INTERNET-BASED Internet


1Author 0Consumer 2Employee/Owner

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In early Apr/08, I opened a complaint with my online payment company against http://www.epdf2008.com for selling defective software (I had to reinstall the Operating System) to me through them. The case was closed after epdf2008 agreed to reimburse me (minus a restocking fee). But despite all the follow-up communications (more than 50 emails) and reimbursement promises and assurances, I was never reimbursed. As it turns out there are other reports of such behavior by this company (see http://www.ripoffreport.com/reports/0/334/RipOff0334595.htm). I know that I will not see a refund. However, I would like to spare the next unsuspecting shopper from unknowingly supporting such fraudulent enterprises.

Iobox
San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 7/9/2008 12:05:21 PM and is a permanent record located here: http://www.ripoffreport.com/computer-software/interactive-brands-i/interactive-brands-interactiv-9x734.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Consumers are always Refunded - Why were you not?

AUTHOR: Web Genie Insider - St-Jean (Canada)

SUBMITTED: Thursday, July 10, 2008

I would seriously invite you to provide proof of transaction and the e-mails that were exchange with Interactive Brands.

They actually outsource the Customer Service and actually refund the consumers when the product doesn't work.

If your problem is real, post the e-mail exchange, you will get refunded.

I'll make sure that the refund Confirmation is also posted on this site.
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#2 Employee

Contact us for billing support

AUTHOR: Websupport - Montreal (Canada)

SUBMITTED: Thursday, July 17, 2008

Hi there, if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880
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