• Report: #305530

Complaint Review: Interactive Brands

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  • Submitted: Saturday, February 02, 2008
  • Last Posting: Monday, July 14, 2008
  • Reported By: — Long Beach California
Interactive Brands
8-free.com Internet U.S.A.

Interactive Brands Charged for a free evaluation Internet Internet


1Author 0Consumer 1Employee/Owner

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I was looking for a low cost PDF editor for a project that required only one usage of the product. On a google search I came on the web site "www.8-free.com". I saw that they had a product with a free 30 day evaluation so I downloaded it and made the mistake of buying a three year license, just in case I needed to use it again later.

The product did not work correctly. It crashed every time I tried to use it on a file more than 2 pages long. So I contacted the company and was told that since I reported the problem right away (1 hour) I could get a refund.

However the refund did not include the $9.95 shipping and handling charge. For a 2 minute download.

So, in summary, a free evaluation of a defective product will cost you $9.95

Do not do business with this company.

Jerry
Long Beach, California
U.S.A.

This report was posted on Ripoff Report on 2/2/2008 1:41:17 PM and is a permanent record located here: http://www.ripoffreport.com/computer-software/interactive-brands/interactive-brands-charged-for-exe2m.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

The $9.95 fee was clearly stated in the sign up process.

AUTHOR: Websupport - Montreal (Canada)

SUBMITTED: Monday, July 14, 2008

Hi Jerry,

Regarding the $9.95 non-refundable processing fee, this fee was clearly stated during the sign up process as well as in the Terms & Conditions in which you have to read, and of course agree to before you can submit your order.

While we are sorry that you were unsatisfied with your membership we would like to let you know that we do offer complete technical support via telephone and email in order to make sure that you are satisfied with your membership.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880
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