• Report: #315366

Complaint Review: Interactive Brands

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  • Submitted: Thursday, March 06, 2008
  • Last Posting: Friday, July 11, 2008
  • Reported By: — CHICAGO Illinois
Interactive Brands
PO Box 178 St Laurent Saint Laurent, Quebec, H4L 4V5 Quebec U.S.A.

Interactive Brands No product was downloadable Quebec, H4L 4V5 Quebec Canada


1Author 0Consumer 2Employee/Owner

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I purchased a downloadable program for PDF conversion, I expected to pay $35.85 for a three year license & upgrades. I was billed $65.68 and never received a downloadable program.

Antonio
CHICAGO, Illinois
U.S.A.

This report was posted on Ripoff Report on 3/6/2008 2:02:32 PM and is a permanent record located here: http://www.ripoffreport.com/computer-software/interactive-brands/interactive-brands-no-product-e374d.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
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#1 Employee

Post your Transaction ID to receive refund

AUTHOR: Web Genie Insider - St-Jean (Canada)

SUBMITTED: Thursday, July 10, 2008

In some occasions, the servers to access the download zone could have been down. We did communicate with our customers and expressed our sincere apologies.

Before completing your purchase, Interactive Brands displays a transaction summary and the full amount to be charge. You can also edit this amount and options.

Nevertheless, as Interactive Brands charges it consumers for only what they want and receive, I'm asking you to post your Transaction ID or Confirmation e-mail in order for us to issue a refund.

The refund will also be posted here.
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#2 Employee

Contact for customer support

AUTHOR: Websupport - Montreal (Canada)

SUBMITTED: Friday, July 11, 2008

We apologize for any inconvenience that you have experienced with your membership. When you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to “uncheck” the boxes. Before processing an order, your purchase details are listed and you must then click on “submit” in order finalize the purchase.

If you have any concerns about the additional software provided please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account, ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880
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