Interactive Brands Scammed out of $65.68! Saint Laurent Quebec, H4L 4 Canada

I received an email offering a PDF converter for $11.95 per year and decided to accept. Following the link to their website, I purchased a 3-year subscription, to which they added "conversion functionality to PDF Suite. lifetime full access" for $11.95 and "SpyErazer Protection 1 year full access" for $17.88. My card was charged the total of $65.68. Rather than argue, I decided to accept the entire package and attempted to login per their instructions, given on a confirming web page. I was unable to log in, despite multiple attempts using great care to follow the instructions exactly, and could not access the product for which I had paid. I attempted to use their support page. Although some of the links were not active, the link to technical support allowed me to send a complaining email, asking that either the problem be resolved to allow me access or that my money be refunded. This was acknowledged online with a promise of a response within 18 hours. A half hour later, I got an email with the same offer that I first received, noting that I had "never completed [my] purchase." I have not received a response to my complaint. Looks like I was scammed out of $65.68!!

Joel
Browns Mills, New Jersey
U.S.A.