• Report: #659275

Complaint Review: McAfee, Inc.

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  • Submitted: Sunday, November 07, 2010
  • Last Posting: Thursday, November 11, 2010
  • Reported By: Fred — Springfield Illinois U.S.A.
McAfee, Inc.
3965 Freedom Circle Santa Clara California 95054 United States of America

McAfee, Inc. McAfee Anti Virus Aggresively and deceptively sold superfluous software licenses and refuses refund. Software acts like a virus, continously interfering with workflow. Avoids direct issue resolution. Santa Clara, California

*Consumer Comment: One suggestion...


1Author 1Consumer 0Employee/Owner

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I have a PC and a laptop. They each have McAfee factory installed. My PC's McAfee anti-virus software is supposed to automatically update every year. One day I received a message through my McAfee anti-virus program that my laptop was using an unauthorized version of the software (I assumed that McAfee somehow got my laptop and PC confused). The program wouldn't work until I paid for two additional licenses. They refused to give me a refund.  On many occasions, the McAfee software will begin scanning or doing some kind of critical update while I'm in the middle of a very important project. Today, McAfee started and repeated a scan continously for over an hour, interfering with my workflow.  McAfee is behaving like the very computer viruses it is intended to stop.

This report was posted on Ripoff Report on 11/7/2010 8:32:40 AM and is a permanent record located here: http://www.ripoffreport.com/computer-software/mcafee-inc/mcafee-inc-mcafee-anti-virus-5f63b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

One suggestion...

AUTHOR: spc3rd - Williamsburg (USA)

SUBMITTED: Thursday, November 11, 2010

I have one suggestion regarding the automatic updating occurring when you are in the middle of working on a project.  If you click on the "Configure" button on the left side of the McAfee home screen, you will see an automatic update option shown on the next screen display.  Click on the "Advanced" tab shown.  On the next screen, you can change the way McAfee handles updates.

You can even disable the automatic function and do updates manually.  Four options are shown.  Yours may be set to update automatically whenever McAfee sends updates.  I am a little puzzled the software is starting a scan automatically, however.

Hope this helps some.


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