Report: #545613

Complaint Review: real soft gold baku az

Submitted: Saturday, December 26, 2009
Last Posting: Sunday, December 27, 2009
Reported By: Jim — Eldersburg Maryland United States of America

real soft gold baku az

Baku Arizona United States of America

Phone: 1-800-507-4599
Web: www.realsoftgold.com
Category: Computer Software

real soft gold baku az Locked up my computer Baku, Arizona

*UPDATE by author: Promise of a refund

2Author 0Consumer 0Employee/Owner

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On December 13 or 14, 2009, while working on my computer the machine all of a sudden showed a screen soliciting the Real Soft Gold virus protection software. My computer locked up and I could not unlock it. No matter what I did, the machine stayed locked. I could not even turn it off. The ad kept telling me to purchase the software. I did not want it or need it but I felt I had no alternative but to purchase the software. As soon as I purchased it, at a cost of $49.95, my machine went back to normal. The only thing that I got from the purchase was an Icon on my desktop. The Icon indicated it as a short cut to the program but the program was no where to be found!

DO NOT GET SUCKED IN! I don't know how to help anyone avoid having there computer locked up with this company but do whatever you can to NOT purchase it. It is a scam all the way.

This report was posted on Ripoff Report on 12/26/2009 8:10:16 PM and is a permanent record located here: http://www.ripoffreport.com/computer-software/real-soft-gold-baku/real-soft-gold-baku-az-locked-6259f.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

2Author 0Consumer 0Employee/Owner

Updates & Rebuttals

#1 Update By Author

Promise of a refund

AUTHOR: Jim - (United States of America)

SUBMITTED: Sunday, December 27, 2009

This is Sunday, December 27, 2009. I finally got a person to answer the company's 800 number! I spoke with Stephany and told her that I wanted a full refund for the product that I had to purchase in order to unlock my computer.

She asked for a confirmation number and I told her I was not given one. She then asked for certain numbers from my credit card. She then said that I should receive a credit on my credit card within the next ten (10) days. Nothing about being sorry for the inconvenience or anything. I asked her for a confirmation number of the my call and their willingness to credit my account. She gave me one and that was that. I will let you know if and when I receive the credit.

Just because of the above, I would still NOT recommend that you continue to do business with this company.