REALGOLDSOFT Hack Master Scam Internet

Not too long ago I dowloaded this so-call software on my computer because it was in a midst of a crisis. It was also the only thing on my computer that was showing. So I went ahead and paid and downloaded this "software." Originally, it says purchase this anti-virus software for 49.95 for 2 yr protection however when I checked my bank statement I was charged 99.85 I was in shock! I tried calling this company up also tried emailing them as well, in return all I got was a busy signal on the other line as well as a lot of junk mail. I contacted my bank, except because I "allowed" this transaction to happen I have to wait it out for a couple of weeks before my bank can consider this fraud. I'm not sure how much other proof I can give my bank for them to realize this is a scam their email is wrong as well as the telephone number that is listed as a contact. This has never happened to me before, I am appaled at the situation.