Top Soft Online Unusuable software will not refund Internet

Vincy 11-17 23:04:25

Hi, it is Vincy, i am glad to help you !May I have your name?

You 11-17 23:04:31

Wayne

Vincy 11-17 23:04:48

yes?

You 11-17 23:05:02

The download did not work, I'm getting the same problem

Vincy 11-17 23:05:52

ok, i have transferred your problem to our technical personnel. Can you wait for some time? i will send you an email to give you the solution after tests.

You 11-17 23:06:17

I have another dvd burning program on my computer called cyberlink dvd and it's working fine

You 11-17 23:06:51

honestly, i would just like a refund.

[Prompted] 11-17 23:07:43

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Vincy 11-17 23:08:51

if we can not give you a correct solution, we promise to give you a refund. more details are shown at http://www.topsoftwareol.com/policy.jsp  

Vincy 11-17 23:10:30

So, can you give us more tries? And we will give you a definite reply.

You 11-17 23:11:12

This program has been a headache all day. I would rather just get a refund.

[Prompted] 11-17 23:12:04

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Vincy 11-17 23:12:42

i have said, after several tries, i will give you a refund. plz trust us. The refund will be available in 1 month after your purchase.  

You 11-17 23:13:34

I have downloaded this program three different times now. Nothing seems to be working

Vincy 11-17 23:14:20

Every computer has a different operating environment, and we need to simulate your environment and have a careful test.