Best Buy ripoff deception Arlington Heights Illinois

WHAT IS SO BAD ABOUT OPENING THE BOX AND FINDING AN ALARM CLOCK? YOU SHOULD BE SO LUCKY AS TO HAVE RECEIVED A NICE ALARM CLOCK FROM WITHIN THAT HARD DRIVE BOX.

JUST THINK HOW MANY PEOPLE WOULD DESIRE A NICE ALARM CLOCK TO WAKE THEM UP IN THE MORNINGS. THINK HOW MANY STARVING DESTITUTE PEOPLE IN SOUTHEASTERN ASIA AND MIDDLE EASTERN IRAQ WILL NEVER KNOW WHAT IT MEANS TO WAKE UP TO AN ALARM CLOCK BECAUSE THEY HAVE NEVER EVEN HEARD OF SUCH AN APPLIANCE BEFORE.

WHEN YOU OPENED THE BOX TO FIND THAT ALARM CLOCK, YOUR EYES SHOULD HAVE BEEN GLISTENING WITH JOY AND ELATION! BECAUSE, IT COULD HAVE BEEN MUCH WORSE, PERHAPS YOU COULD HAVE OPENED THE BOX TO FIND A PILE OR ROCKS OR FOREIGN RUBBISH. BUT NO ...

YOU WERE LUCKY ENOUGH TO FIND A LOVELY TIME-KEEPING APPLIANCE WHICH WILL SURELY BENEFIT YOU FOR YEARS TO COME.

SO GET OFF YOUR ROYAL HIGH-HORSE THRONE AND START BEING APPRECIATIVE FOR ALL THE LITTLE JOYS AND PLEASURES IN LIFE WHICH MAKE LIFE SO GRANDE INDEED! GOD BLESS YOU AND MAY PEACE BE WITH YOU ALWAYS!!

Best Buy often has little control over this. People come into the store and dump specific product in other products boxes to hide packeging of stolen goods.

I do not however doubt that Best Buy screwed you. They are extremely manipulative and corrupt.

Would welcome constructive input from non Best Buy employees or investors. Previous rebuttal shows evidence; unable to read the warning to just hitting the submit button once and difficulty in operating a keyboard in mixed case.

P.S. You are welcome to my delightful little Alarm Clock - for $190 bucks; I'll even pay postage.

#1) Always Always check the packaging !

A ) It is not uncommon for returned merchandise packages to be retaped and re-shelved for discounted sales.

Even if so ,you as a consumer should open the package and make sure your getting the real seal in the store.

I know,it should be the responsibilities of the staores emloyees,but you want something done right,do it yourself !

# 2 ) If the package is new,and you purchase the merchandise,after paying for it,open the packaging and take a look ,before exiting the doors and checking out,that way you know and the ckecker may want to verify what your leaving with is what you purchased.

It's hard to argue you ended up w/ another item,after you left the store !! I don't know legally how you could,and quit frankly if you stepped back and looked at the issue in a business way,would you replace say a new VCR,that a consumer claimed a board game was in it to begin with,that had exited the building ,and then returned ? I wouldn't .

If this truly happened to you,i feel your greif.I guess it would be one of those expensive learning lessons !

In reading your comlaint about the alarm clock I tend to sympathize. Having worked there I totally understand what you are talking about. Many of the cust service employees( if you can call them that) don't understand. Many of the folks they hire for cust. service don't have much life experience themselves. They truly don't understand the definition of customer service. Unfotunately many of the sales people know that all they have to do is say no and Best Buy ends up winning. They have your hard earned money and really who wants to spend the extra money (time and energy) to pursue anything. It was hard working for a company that didn't feel the same way I did about honesty and integrity and for that I apologize.

I have worked for a variety of electronic stores in the Chicagoland area, and all but one is now out of business.

All of the companies that I worked for were rip offs to some extent. (Not all of the salespeople were dishonest.) But they also would bend over backwards for a customer that yelled loud enough.

I stopped buying from Best Buy several years ago. I had no need to rely on their salespeople, because I know my electronics, but I wasn't prepared for the ignorance shown by the staff regarding my problems with their installers.

If you must shop at Best Buy, do it with a Visa or Master Card, so that you can contest Best Buy grief with the credit card company. But don't buy anything that you can't carry by yourself.

I have worked at Best Buy for 4 years and seen this scenario played out time and time again.

Just as with anything else, there are proper steps to follow to resolve a problem such as this. Hopefully these will help anyone here.

1. Don't get angry or raise your voice - Doing so only upsets the employees and will ultimately get you kicked out.

2. If the customer service rep is unwilling to help then ask to see their supervisor or manager - often the supervisor or manager can do thing to help you.

3. Be patient. Understand that the store you are dealing with sees scams like this all the time and are trying to save their assets.

4. be persistent. If a manager or supervisor sees that you are continuing to push the issue, they will often side with you and help you out.

5. Get phone numbers. At best Buy you just need to get the Consumer Relations number. This is a division of the company that handles such complaints. Also get the phone number for their district manager.

6. Escalate to the highest degree. If you don't get help from Consumer Relations then go to the district manager, then the regional manager. By the time it gets to the regional level, your local store manager will be in a bind and will have to recognize the problem and help you with it any way they can.

If you follow these steps and are relentless in your pursuit, then you will get satisfaction. Even past the 30 day /14 day return policy.

Some store managers with correctly refuse returns where the wrong product in the box, not to screw the customer, but to protect their interests. Only a consumer that chooses to push the issue will be considered, because their complaint must be real.

Prime example. Customer walks in with a printer box. In the box were a phone book, a 4 year old printer, and a brick. We tried to deny him the return, but after about 2 hours of talking with this gentleman it was obvious that he had become a victim and not the culprit.