• Report: #556961

Complaint Review: Geeks.com

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  • Submitted: Tuesday, January 19, 2010
  • Last Posting: Thursday, January 21, 2010
  • Reported By: annoyed — anywhere Colorado USA
Geeks.com
Internet Internet United States of America

Geeks.com Sells defective merchendise then makes YOU pay to ship it back to them Internet

*UPDATE by author: They made it better kinda.


2Author 0Consumer 0Employee/Owner

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Ordered a Christmas gift for my dad from geeks.com.  My dad couldnt get it to work so my husband (an IT tech) took it home and tried and tried to get it to work. I contacted geeks.com and they sent me a return label slip but informed me of their "policy" "Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer"  Now I can understand that if I i just didnt want the item but the product they sold me was DEFECTIVE.  I have NEVER had to pay to return a defective item to ANY online company before.  And dont try calling or emailing them about it because they are rude!

This report was posted on Ripoff Report on 1/19/2010 4:51:03 PM and is a permanent record located here: http://www.ripoffreport.com/computer-stores/geeks-com/geeks-com-sells-defective-mer-c9863.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Update By Author

They made it better kinda.

AUTHOR: Melody - Stockton (USA)

SUBMITTED: Thursday, January 21, 2010

After posting this report the customer service rep emailed me and they are giving me a store credit for what I paid to ship the defective Item back to them.  I would have much rather had my money back but something is better then nothing and the customer service rep that helpme was very nice and understanding.
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