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Report: #209434

Report: Tiger Direct - OnRebate

Reported By: (Sumter South Carolina)

Tiger Direct - OnRebate ripoff Miami Florida

... Long time customer of Tiger Direct

4Author 4Consumer 2Employee

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Tiger Direct - OnRebate

7795 W Flagler St Suite 35
Miami Florida 33144
U.S.A.
Phone: 800-888-6111
Web Address:

Category: Computer Stores

Submitted: Monday, September 04, 2006

Last posting: Friday, January 18, 2008

I too have been taken in this scam. I purchased a pentium D processor and 1024 memory chip. Both offered rebates for $100 and $40 respectively. These were not the only item I purchased but the ones with rebate advertised by Tiger Direct.

I have been in contact with both Tiger Direct and On-rebate to honor what was advertised but shot down due to the fact that I did not enclose the UPC that was inside the plastic clamshell the OEM processor came on a little piece of paper.

All other paperwork I sent in to include the INVOICE from Tiger Direct themselves. Here is our email correspondence:

Dear Valued Customer:

Thank you for your e-mail , we apologize for the inconvenience, please note that we advise all customers to keep copies of all documentation submitted to the rebate companies. Please note that in order to assist you we will need the required documentation. For further assistance, please contact the rebate company for advice.

Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.

Sincerely,
Gioconda
TigerDirect.com Web Response

Sent: Sep 1, 2006 11:24:51 AM
Subject: Received Incorrect Item

**
** Message Sent from: TigerDirect.com website
** Please Respond with a tigerdirect.com email address.
**
Name : James

Phone :
Order Number : I544078501028

Subject : Received Incorrect Item

Message :
I have recently purchased a Pentium D CPU (WFL BB015700) and Ultra 1024 memory Stick (WFL FA041800) both of these had rebates. $100 & $40 respectively (Order # I544078501028). On-rebate has disapproved the rebate due to the fact there was not a UPC included. I threw out the boxes because there wasn't a UPC on the OEM processor. On-rebate stated that it was Tiger Direct who requires them to process the rebate. I sent in everything else to include the invoice from Tiger Direct with my name on it.

I spoke with a Customer service rep. from Tiger Direct who stated the UPC was on a little piece of paper inside the plastic clamshell. You have records of my purchase, I have records of my purchase. We need to sort this out because I would hate to believe this is ploy by either party to not honor what was advertised. I am not your best customer by far, but I am a customer.

And this one which of course I have not had a response to:

I do not think that I'm a valued customer if you do not plan to help me on this. This my be above us and require settlement through litigation. I do not wish to give companies like yourself my money for free. If you advertise something then it should and will be honored.
----- Original Message -----
From: "TD Incomplete Damaged Incorrect"
To:
Sent: Saturday, September 02, 2006 5:46 PM
Subject: RE: Received Incorrect Item (#8796-54145956-9234)

Of course Tiger may or may not reply stating that they wish to help but the fact is I asked for help and did not receive it. I I staed to them I am not their best customer but I am (or was) a customer. Am sincere for pressing forward with litigation. I do not think that any corperation in the USA should be able to get away with this.

James
Sumter, South Carolina
U.S.A.

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REBUTTALS & REPLIES:

4Author 4Consumer 2Employee

Update By Author

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Tiger Direct-On rebate RIPOFF!!

James - Sumter (U.S.A.)

SUBMITTED: Monday, September 18, 2006 POSTED: Monday, September 18, 2006

Am willing to proceed with class action paperwork, please let me know if anything has been generated to date. I do not wish for more people to be taken in by this scam. TY

Employee

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Help with your rebate

Alex - Miami (U.S.A.)

SUBMITTED: Wednesday, August 29, 2007 POSTED: Wednesday, August 29, 2007

Dear Customer:

We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.

Sincerely,

Alex
Tiger Direct Customer Service/Web Response

Employee

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No UPC bar code submitted.

Alex - Miami (U.S.A.)

SUBMITTED: Thursday, September 06, 2007 POSTED: Thursday, September 06, 2007

Hello James:

Thank you for emailing us your information. Please be advised that the inclusion of a product's UPC code is vital criteria for any rebate offer; this is made clear to all customers on any rebate form provided. There is no substitute for the UPC code, nor is any exception ever made under any circumstances for any rebate submissions missing the UPC code, even if the rest of the required information was submitted properly.

Denial of any rebate under these circumstances is by no means any indication of unethical practice, and is not to be interpreted as such. To honor a rebate despite a customer not including an important piece of required information is to ignore company policy, which is something we obviously cannot do.

Sincerely,

Alex
Tiger Direct Customer Service/Web Response

Update By Author

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On-Rebate Ripoff

James - Sumter (U.S.A.)

SUBMITTED: Thursday, September 06, 2007 POSTED: Thursday, September 06, 2007

Well folks, there is the answer just as I expected it to be. You too will get the same responses. The fact of the matter is the UPC was later explained to me, after talking multiple times w/ TD, to be on a piece of paper approximately 1/4 wide x 1 1/2" long hidden inside a plastic processor clamshell container. All UPC's and documentation on containers were scanned and sent to On-rebate. Just by the mere size of the missing item denote's it's unimportance to the consumer. Since it appears to be intentionally fabricated this way..make it definitely an indication of unethical practice, and SHOULD be interpreted as such. On-Rebate as proven by the mere volume of reports posted on this site and MANY others that it should be investigated for fraudulent activities.

Best of luck all!!

Consumer Comment

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Not a valid complaint...

Arthur - Wylie (U.S.A.)

SUBMITTED: Saturday, October 27, 2007 POSTED: Saturday, October 27, 2007

Now I have had my own issues with Tiger Direct's rebate program, and you can read about it here at ripoffreport.com.

But to be fair, I cannot for the life of me see how a person could refuse to comply with the rebate requirements and still hope to get money out of them. The UPC on processors I have bought from Tiger all came on a package label as big as the plastic that enclosed them. It's not just some scrap of paper that is waiting to blow away as soon as you open the package.

I have no patience with a company that sets out to fleece its customers, but by the same measure I must defend any company that seeks to protect itself from customers who want to fleece them. How are they to know that someone won't apply for a second rebate -- keeping the UPC ratholed to use on try #2 once the company submitted to intimidation and threats of bad reviews on here and paid out?

Update By Author

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Someone must not have purchased a processor in the plastic clamshell...

James - Sumter (U.S.A.)

SUBMITTED: Saturday, October 27, 2007 POSTED: Saturday, October 27, 2007

I hope Arthur really means well and is not an interested party with On-rebate (Tiger Direct). It smells like an interested party to me however, unfortunately. I assure you everything that I have stated are the facts, and in fact am willing to polygraph if necessary. As USAF Retired and Gulf War Vet, I assure you that my track record is pretty darn good when it come to honesty if that is what you are questioning.

Consumer Comment

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For the Record...

Arthur - Wylie (U.S.A.)

SUBMITTED: Sunday, October 28, 2007 POSTED: Sunday, October 28, 2007

Well, I certainly tried to mean well.... and tried to not be mean. As payback I got accused of maybe working for or representing Tiger Direct and lying about it. For the unbiased reader I attach this addy here at ripoffreport descriping my experiences with Tiger's rebate program:
ripoffreport.com/reports/0/248/ripoff0248007.htm

Let's get to the heart of the matter.

Here we have a man who refuses to take responsibility for losing the stupid UPC and wants his rebate anyway. If he is turned down because he didn't comply with the requirements then he falls back on his war record to prove that he deserves special treatment anyway and plays the victim.

There's a national monument called the Iwo Jima Memorial where soldiers are raising an American flag. One of those same soldiers depicted in that monument died a homeless, hopeless drunk.

I guess the question then becomes, "What did you do .........SINCE the war, daddy?"

I'm all for crooked and corrupt companies getting exposed on here and I am sooo happy and thankful that this site exists. But let's be fair about it, ok? Let's not abuse this power and become just like the companies we want to expose.

Consumer Comment

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OOPS! My Mistake...

Arthur - Wylie (U.S.A.)

SUBMITTED: Sunday, October 28, 2007 POSTED: Sunday, October 28, 2007

I called the men who raised the flag at Iwo Jima "soldiers". This is false.

The truth is they were five marines and one Navy corpsman.

Consumer Comment

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Long time customer of Tiger Direct

Robert - Brooklyn (U.S.A.)

SUBMITTED: Friday, January 18, 2008 POSTED: Friday, January 18, 2008

I am a Judgment Enforcer, and I also investigate internet fraud, and billing disputes. I have been a long time customer of Tiger Direct and have spent thousands of dollars there on computers and other electronic accessories. I have also collected hundreds of dollars on their rebate policy's since 2001.

I have also returned two products and my account, or credit card was credited within 30 days from Tiger Direct.

James, you should'nt bad mouth an otherwise highly creditable company like Tiger Direct, just because you did'nt follow directions. I always gather all paperwork after opening the box, and pay particular attention to any small pieces of paper before I put the item in question to the test.

You, and you alone failed to follow the rebate proceedures, and are therefore not entitled to your rebate. Any reasonable attorney would tell you the same thing. Litigate all you want, but you will only come up with what you have now. No case.

Bob
Brooklyn, NY