livecareer.com
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livecareer.com resumenow.com I did a 7 day trial, cancelled day 6, they charged $34.95/month for 5 months! Internet
*UPDATE Employee: Please Check for Cancellation Confirmation Email
1Author
1Consumer
1Employee/Owner
I found a seven day trial for resume improvement online and used the service for a couple of sessions. I then decided I got the same information at the unemployment office and cancelled on day 6. I made the mistake of not printing or saving my cancellation confirmation. I thought I was all set. I did not notice the charge being automatically withdrawn from my account for 5 months. When I emailed I got form letters back, when I called, I got you will hear tomorrow. They decided to credit me back 2 months and closed the issue. I am now filing a dispute with my credit card company. I should not be charged foe any months in this issue. This is a big problem with trials. I put this on my calandar and cancelled with one day left.
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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Ashley - springfield (U.S.A.)
SUBMITTED: Thursday, January 19, 2012
POSTED: Thursday, January 19, 2012
Unfortunately, what you got back is all you're gettig back. Any charges over 90 days cannot be disputed through your credit card. These companies know that there is a 90 day window to dispute charges and hope that people dont notice. I hope you have learned to look at your credit card statement every month to keep this from happening in the future?
#2 Employee
AUTHOR: Katrina_LiveCareer - San Francisco (United States of America)
SUBMITTED: Thursday, January 19, 2012
POSTED: Thursday, January 19, 2012
Hello,
I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation email, all users should receive a cancellation confirmation email no matter the avenue they cancelled. You may also want to check your spam folder just incase. If you cancelled by email and can provide the date the email was sent and the email address it was sent from, we should be able to locate your original request in our database. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST.
Best regards,
LiveCareer
