Rip-off Report Investigation:Editor’s UPDATE: Positive Rating and Recognition has been given to
American Business Systems for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of American Business Systems uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that American Business Systems will always work towards finding a mutually satisfactory resolution to any complaints or concerns. American Business Systems takes great pains to listen to questions and concerns from clients. American Business Systems is constantly monitoring the web to be more proactive in helping people who are having issues that need resolution. Once they find these people, they are engaging them through any media necessary to help with concerns they may have.
Rip-off Report's investigation of American Business Systems also uncovers an ongoing commitment to total customer satisfaction and dedication to the success of its Licensees. This means that its Licensees can expect the company will always work towards finding a mutual and satisfactory resolution to any complaint or concern in an effort to insure that their Licensees are successful.
The company listens carefully to any concerns of its Licensees and sees them as an opportunity to refine the business and become more efficient as a company in both the process and services they offer as well as the support they provide.
The company does regular conference calls and online webinars for all of its Licensees, has done national workshops in conjunction with some of its technology partners and has recently put several new programs in place to proactively work with Licensees to help them in signing up doctors. The company's staff is quick in its responses and is readily available for specific needs or questions that come up.
One top executive of the company stated to Rip-off Report that American Business Systems' corporate philosophy is based on the premise that “we continually strive to provide both cutting-edge cash-flow solutions to medical providers through our Licensees as well as full training and support of these services in a multitude of formats that are easily accessible."
In simpler terms, they are constantly looking for new ways to make their Licensees more successful by implementing new marketing ideas and materials and backing them up with ongoing mentoring, training and support, so they have the tools they need to succeed.
The company holds a week-long live training workshop in Dallas, in which Licensees are given a complete overview of the business, with emphasis on how to obtain clients. Then, once the workshop is over, the company provides 12 weeks of telephone business coaching, from a Licensee who has built their business and is paid to mentor the new Licensee to success.
American Business Systems has also spent thousands of dollars developing a high-touch resource center on the Internet as its platform for training and supporting its Licensees. Here, Licensees can access webinars, conference calls, downloads, links, training videos and even marketing materials on the specific service they may be approaching a client with. Recorded versions of the conference calls and webinars are also on the resource center in case a call is missed.
The CRM system used by the company tracks Licensee activity and allows communication between all members of the company that are involved with a particular Licensee, allowing for seamless communication and service. In sum, they provide comprehensive training and tools.
Rip-off Report has confirmed that the company takes quality control very seriously. They have constantly put effort into ramping up both their support team and Licensee relation processes over the years. For example, they have added additional support staff and are now answering the support line live during business hours through a toll free 800#. Most emails are responded to within a three-hour window, many within minutes.
Currently, the company goes so far as to hold and promote monthly webinars, aimed at medical providers, which Licensees can invite doctors and office managers to attend. Third party endorsement videos with testimonials by doctors as to why they outsourced their billing, hosted by Hugh Downs, and books, authored by the founder and a CPA, are available to Licensees to give as gifts to doctors to build credibility.
By providing these types of tools, American Business Systems has created an environment in which the company can assist the Licensee in signing up clients.
It's very much a team consulting environment, with specific tools to locate the doctor, build the relationship and guide them through the process of collecting information on their current cash-flow needs, and then providing guidance on how to prepare a proposal with pricing so that the Licensees aren't left doing it on their own.
The company continually strives to develop more tools and provide more assistance to the Licensee in order to assist them with obtaining clients. As one executive said, “When our clients succeed, we succeed. It's in everyone's best interest for us to help them.”
Since the Licensee's success is directly related to the activity level of the Licensee, the company takes a very proactive approach and active role in helping the Licensee present services to the client.
As an example, technology partners will give live demos, over the Internet, to the doctors in their own office, with the Licensee present, and answer any questions from the doctors. And, in addition, if the Licensee will cover travel costs, the company even has experts who will hold live educational seminars for doctors and office managers in the Licensees' own area. A complete program has been developed to find sponsors, promote the seminars and follow up with attendees.
The company is a registered business opportunity and provides disclosure documents to its Licensees outlining its responsibilities and those of the Licensees as well. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards the success of its Licensees, from disclosure to training to presentation to closure and follow up.
American Business Systems recognizes any complaint posted on Rip-off Report (true or not) is an issue that needs to be addressed and, when handled correctly, can be valuable learning opportunity. With the feedback generated by Rip-off Report's Investigation, they continue to make organizational enhancements allowing their Licensees a more streamlined approach to problem resolution and a total overall commitment to a positive customer experience.
In summary, after our investigation, we found 100% total customer satisfaction with American Business Systems' service and care for the Licensee. We then had further discussions with senior management and Rip-off Report is convinced that the company has been and will be committed to quality delivery of services resulting in total customer satisfaction to ensure their Licensees' success. We conclude that this company can be trusted.
Any business that belongs to the Corporate Advocacy Program has given their Commitment to Excellence and Total Consumer Satisfaction. That's why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
Read more about American Business Systems' Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
American Business Systems - Medical Billing Patrick Phillips And His Family American Billing Systems I had a good report that I wrote yesterday 08/18/09 I don't know why It is not posted but now I am venting because I do not feel like writing it twice. In A nut shell ABS is full of shit. Sorry !!! Buffalo, New York
The love of power, money and wealth is coruptive to the soul, but the power of love helps to free the soul of base desires. Distraction is the key to deseption, deseption is the tool of those who have a love for power over others. When I read Honolulu's report the above was one thought that past my mind as an invistor in ABS. I pray that I am wrong about my suspections because I have allowed myself to be deceived if I'm correct; however I do think that ABS are guilty of not giving full disclosure. Therfore; making the ABS agreement an invalid agreement since the four requirements of a lawful, bilateral binding contract were not met namely;
1. Full Disclosure (we are not told about batch uploading of claims)
2. Equal Consideration (they bring nothing to the table out dated software, marketing materials)
3. Lawful Terms and Conditions (no real support, useless banal advice)
4. Signatures of Parties/ Meeting of Minds (corporations can't sign because they have no right, or mind, to contract as they are legal fictions). It is a win win for ABS nothing at stake.
I have taken alot of action over the last 11 months to get a return on my investment of $17,500 and just as I gained some momentum I ran across this report in my attemp to close a deal on assurance that my company was on the level and was rocked by Honolulu's report, to the point that I could not proceed until I did more investigations. I read the rebuttle by Adam P. every point was not met with regard to Honolulu's acumen in report # 449626
As a business administration grad with a major in marketing I really believed that I could gain financial freedom with this marketing system and I still can close deals but at what cost. I am not willing to use my talents in marketing and closing deals at the price of my integrity.
So as a sovereign citizen of the USA I can take actions that circumvent the court systems used by US citizens to place ABS in involeentary bankruptcy unless my investment is retruned, but I am willing participate with any class action for the benifit of justice.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
