The above complaint is from Ian Hudson of HPD Global IT Consulting in Puyallup, WA., rather than “Various, California” as claimed. Mr. Hudson started demanding payment within two days after performing services even though he was aware that required paperwork was not in order.
At Guardian Computer Support, we require a singed Service Report and a vendor invoice that does not exceed the amount authorized and includes our Purchase Order, and we require the return of all replaced or unused parts. If information received is incomplete or incorrect, there can be unavoidable delays created while corrections are made. If we say we need an amended purchase order, or and updated invoice because something is missing, incorrect or incomplete, this is a fact, not an excuse. We have been doing business this way for twenty-seven years.
There is plenty of follow-through. All work done to clear up documentation, verify invoices and service reports, accounting department work, etc. is follow-through. If there are problems, this can take more time than normal. This is what happened in this case.
We log every telephone call and email received and sent, and have a record of all communications. Each message is routed to the appropriate person/department for attention, and we do not vary our procedures or stray from policy because a vendor or contractor, in this case, Ian Hudson of HPD Global IT Consulting in Puyallup, WA tries to dictate how we handle their case.