• Report: #621049

Complaint Review: BBB - Better Business Bureau

Featured Ripoff Reports

Past Featured Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wednesday, July 07, 2010
  • Last Posting: Thursday, July 08, 2010
  • Reported By: correctallwrongs — Lakewood California United States of America
BBB - Better Business Bureau
315 North La Cadena Colton California 92324 United States of America

BBB - Better Business Bureau BBB ONLY DEFENDS THE BUSINESS NOT THE CONSUMER!!! Colton, California

*Consumer Comment: The BBB


1Author 5Consumer 0Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
I use to think that going to the Better Business Bureau was an accurate way to tell if a business a good business and was held in high standards.
I recently discovered this is not so. Maybe others already knew this, but I didn't and I am sure there are other consumers out there that aren't aware of this either.

First of all the business that is listed pay dues. That means that the BBB is more interested in keeping the money coming in  from the dues than the possibility of loosing that income from a business for giving them a bad rating after a complaint.

Secondly, the business that signs up  and pays their dues automatically gets an "A" rating. The business does not have to earn it.

Lastly, after making a complaint, the consumer is expected to "prove" their complaint.
I have written several complaints to the BBB, none have been published or had any effect on the rating of the business. How can you prove a business did a bad job. It is subjective in most cases

Isn't this a consumer protection bureau? Shouldn't the public know if a consumer has had a problem with a company?
As far as I am concerned the BBB only protects the business and all their ratings are worthless!

This report was posted on Ripoff Report on 7/7/2010 11:50:24 AM and is a permanent record located here: http://www.ripoffreport.com/consumer-services/bbb-better-business/bbb-better-business-bureau-d88b2.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on BBB Better

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I think the BBB does a good job

AUTHOR: Tracy - Vandalia (USA)

SUBMITTED: Wednesday, July 07, 2010

I have used the BBB with different things in the past.  I put my complaint down and any proof that I have against the company I am filing a complaint with.  Almost all my complaints have been handled in my favor. 

I am not sure what company you filed agaisnt or what your situation was or proof.  But I think they do a rather good job getting things done.  Not every complaint will go in your favor.

Respond to this report!
What's this?

#2 Consumer Comment

BBB is doing their job

AUTHOR: LiLjiLL - haverhill (United States of America)

SUBMITTED: Wednesday, July 07, 2010

I think it's completely acceptable that they protect the businesses views over the consumers. If the company has very few complaints, why should they drop their rating to a low standard especially if they are paying the BBB to keep their company at a high rating. If you had a company wouldn't you want to protect yours? Not every customer is going to be satisfied in every situation. How many complaints have you filed anyway? If you complain often, I'm not too sure they're going to take you all that serious anyway. And they want you to provide proof of your complaint so you in fact are not the one ripping off the company.

Respond to this report!
What's this?

#3 Consumer Comment

Silly

AUTHOR: Susan - This City (USA)

SUBMITTED: Wednesday, July 07, 2010

You said "Lastly, after making a complaint, the consumer is expected to "prove" their complaint. "

Of course, if people didn't have to prove their complaint what good would it be? 

I personally feel sorry for the folks who get the email at BBB and have to give them applause for staying sane. 


Respond to this report!
What's this?

#4 Consumer Comment

I am up in the air with this one..

AUTHOR: Ronny g - North hollywood (USA)

SUBMITTED: Wednesday, July 07, 2010

My personal opinion can be taken with a grain of salt, as it is only my opinion. But I do notice at times, companies I know for a FACT have been flat out ripoffs, skate by the BBB ratings. When you look up the rating,,the BBB sometimes will post "NR" which means no rating.

Now if they give a rating as "NR" when we all know damn well they have been reported for ripping people off, you have to wonder if there is something else to it.

If I am wrong in my opinion I welcome someone to set the record straight. There is a chance I may be overlooking something, I can openly admit that and have an open mind to be educated if I am wrong in my opinion.

Respond to this report!
What's this?

#5 Consumer Comment

The BBB

AUTHOR: Robert - Irvine (U.S.A.)

SUBMITTED: Thursday, July 08, 2010

From the BBB's FAQ...

If your funding comes from businesses, how can you be fair to the consumer? The purpose of the BBB system is not to act as an advocate for businesses or consumers, but to act as a mutually trusted intermediary to resolve disputes, to facilitate communication, and to provide Reliability Reports on companies. Businesses have supported the BBB for over 80 years because an ethical, self-regulated marketplace is in everyone's best interest.

I have no problem with the "intermediary" aspect as they do seem to help in some situations.  Not every complaint is legitimate.  I am sure that the people who think that the BBB is great had a resolution in their favor, and the people who think that the BBB is only for the business didn't have a resolution in their favor.   I also don't feel that having to "prove" your complaint is a RipOff.

Now, I do feel that their is a "problem" is with their ratings.  Even though they are a "non-profit" organization they need to pay their overhead.  How do they pay for it?  By having companies pay for membership.  Whether related or not.  There are many times when I have seen a company that is not a member of the BBB have no complaints and have a B-D rating.  Yet a company that is a member and has dozens of unresolved complaints has an A rating.  This can make it appear(true or not) that by paying for a membership you are paying to get a better rating. 

Just take as comparison Consumer Reports (CR).  They take no payments or advertising from compaines.  How many complaints about them and their ratings have you seen?

Perhaps if the OP would give the specifics of their case it would help explain their position.


Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory