Easy Saver - Pro Flowers
Internet Internet
United States of America
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Easy Saver - Pro Flowers My Easy Saver The company fraudulently charged me 14.95 per month for a membership I did not authorize. After researching the company online, I suspect they are involved with Shari's Berries. Internet
*UPDATE Employee ..inside information: RE: Baloney
1Author
1Consumer
2Employee/Owner
I was notified by the fraud department on my credit card that this reoccurring charge was posting. Thank goodness for that! Checking into it, it looks like Shari's Berries does business with them and I frequently use Shari's Berries. I called Shari's and a very nice customer service rep gave me a number to call and handle the problem - 800-833-1292 - and asked if I'd ever entered my credit card info anywhere else but in the space for checkout in their site. I have not. I am reporting the transactions as fraud to my credit card company. Shari's Berries is a class act with good product - sucks that they do business with such a crappy parasite of a company.
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REBUTTALS & REPLIES:
1Author
1Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Caroline - San Diego (U.S.A.)
SUBMITTED: Friday, December 18, 2009
POSTED: Friday, December 18, 2009
Hello, My name is Caroline and I am the Special Programs Associate here at Sharis Berries. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is (858) 909-3785 and my email is csegars@providecommerce.com. I would like to assist you in any way that I can.
#2 Consumer Comment
AUTHOR: sjc - (United States of America)
SUBMITTED: Thursday, February 09, 2012
POSTED: Thursday, February 09, 2012
She is not here to help - I called this company regarding their fraudulent practice of obtaining your credit card info BEFORE they will quote you a final price. All I got from their "customer no service" department was more bs about needing my financial information. This fake concern exhibited above is simply for show - they are a ripoff company and I am reporting them to my Attorney General's office.
#3 Employee
AUTHOR: Steve @ ProFlowers - (United States of America)
SUBMITTED: Wednesday, February 22, 2012
POSTED: Wednesday, February 22, 2012
We're sorry that you have had difficulties with our online ordering process. No order is submitted to our system before the customer has a chance to review all of their order information, including a complete breakdown of all fees for the order. And certainly if you called our customer service center, none of our agents would require your credit card information unless placing an order for you. If you did call and an agent requested your credit card information for anything other than placing a new order or modifying an existing one, then that's a serious breach of our own internal policies and would like you to contact me so that we may investigate it further. My number is 866-526-9426 -Steve
