First national Bank of Lansing, Illinois First National Bank Civil Rights Violated, Poor Customer Service, Prejudice business practices! Lansing , Illinois

Went in to open a basic checking account. Signed up the same day, spoke to gentleman who explained the details of the account, when I should receive my atm card which is standard when openning a new account, etc.. I was given my account number, told that I will receive my atm card 7/14 days. A month went by, no atm card. I received a bank statement with a different account number, the information was correct but the account number was changed. I went back to the bank asked the young lady at the reception desk. She couldn't give me an answer. She was rude. I asked her for the bank manager, (Mr. Rock), it was halloween of last year. I was told to go to downstairs to the vault area, Mr. Rock appeared dressed in custume. Everyone appeared in a R.I.P. custume, the humor bypass me, do to the seriousness of the situation. Money! I don't have much, but a missing atm card is serious. He looked up my account and insulted me by asking me strange question not pretaining to my account. He then asked me, the same question over and over again, like when did I open the account, etc. He informed me that a hold was put on my account. I asked, why and was this a normal business practice of theirs, considering I held bank accounts before. He didn't answer me, by then he appeared nervous. He told me a card was not issued and it wouldn't be issued for 30 days, which is how long my account is on hold. Each time I went in the bank, I was given a different excuse, and told no temporary atm cards are issued. Each time, they pretended to check and see if a card had been put threw, then told me they had not processed it yet. I have been in the bank over a dozen times since then, still without an atm card. My concern is my identity had been stolen and it was the owner of the apartment building in which I lived. She has lived in the area for over 20 years and is well known, could she had stolen my card when it come in the mail? In other words, I have yet to receive my card.