Pillar to Post
8445 SW 163rd Ter.
Miami Florida 33157
United States of America
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Pillar to Post Angel Calle Bad Inspection Company and Service Miami, Florida
*UPDATE by author: Angel Calle, in my opinion what a lack of professionalism
3Author
0Consumer
0Employee/Owner
What do you expect from an inspection company when you are going to buy a house? Well, I will try to summary the story I’m about to tell. It was my experience that started with questions but then became complaints and everything that I say here is my opinion and the full true of a customer. That doesn’t compromise the entire company and their employees, but that inspection day wasn’t my best day for it.
People don’t fall into inspection companies like Pillar to Post (Inspector Angel Calle in the Miami-Dade area) that pretend look meticulously every corner of your house and give a very nice report that basically it is designed by attorneys in order to safeguard themselves if any mistake is made like overlooking a damage, defective or by issuing misleading opinions that can result in lies and at the end you ended paying for their mistakes and you can’t get them for that.
My advice, be sure they are insured, be there with someone (witness), video record the inspection and explanation of the report (proof). Ask as many questions necessary bother a lot and request the explanations, but more important they aren’t roofers; hire one for that inspection. When I purchase my property my main concerns were the roof, drain, sewer, water pipes, A/C unit and the external walls structure. There were some minor cracks on the walls among other things, some minor, some visible but my main one a ceiling stain in the garage roof. After the inspection was done I asked about it and I
was told that in the garage attic were some gas tanks stored and that apparently they have spilled causing the stain. The stain was clear and not dry as he claimed, gas doesn’t create mold, it evaporates but let’s assume it wasn’t water or gasoline, let’s think it was orange juice, but he verbal statement was
that the roof was ok. All this was in front of the realtor, we look each other and because I was able to see from the floor the gas tanks we honestly I believed him, it sounded logical. Despite the explanation I asked again if that wasn’t a leak from the roof he remarked aging that the roof is ok and that there weren’t any mayor problem to discuss at the day of the closing.
After some days, I started discovering things that were explained differently in the report but most of those minor ones. Until a relative that has some experience looked at the stain in the garage ceiling and said that is a life leak. We went to the attic and I was shown the trail of mold built in the main ceiling roof. So I called a roofer and corroborated the leak.
Obviously I contacted Pillar to Post via phone and email and tried to speak with Angel Calle to ask about it, instead I got an email from him. Sometime you need to speak and hear the reasons and facts. It looks that they don’t like it much when people ask to be contact but the problem wasn’t the contact via email but the content of it. For that reason my questions became complaints and by discovering other overlooked things I try harder but amazingly I received a certify letter basically telling me, DON’T TRY
AGAIN TO CONTACT ME OR MY STAFF BECAUSE THE REPORT WAS GOOD FOR ONLY 30 DAYS, I WILL CONSIDER HARRASMENT IF YOU DO SO. What kind of company let one of their employees do that!!!!
People when you get a report, look for these keywords and that will tell you that if in fact it is damage and it was overlooked, for sure the company will not be liable for it. You may see these in a report, CONSULT AN EXPERT, IT MAY, IT COULD NOT BE INSPECTED, TEST, OR CHECK. Hire someone that will tell you IT IS DAMAGE or IT IS NOT, not MAYBES in between like Pillar to Post.
I hope this may help some else.
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REBUTTALS & REPLIES:
3Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Owner of Company
AUTHOR: Pillar to Post - Palmetto Bay (United States of America)
SUBMITTED: Friday, January 06, 2012
POSTED: Friday, January 06, 2012
Mr Luis Correa of Homestead Florida, This letter is in response to your email dated December 02, 2011.
You wrote: I’m contacting you with another inspection concern.
Mr. Correa, we performed a visual inspection for you on June 30, 2011. My inspection report is only valid for 30 days. Please refer to The Visual Inspection Agreement you signed. It clearly states the report is only valid for 30 days from inspection date. It's been over 6 months that we performed the inspection for you. You also need to read your full report, everything your questioning is address in your report, again please read your full report. You might want to get someone to translate it into Spanish for you. You cannot call us every time an issue needs to be addressed in your house. All houses will need routine maintenance and repair work done. It’s all part of owning a home.
You wrote: The first time wasn’t a big deal because the fix for the Air Conditioner was cheap, however; I can’t let this new problem pass. I don’t want to make a big deal of it but having a surprise for the second time isn’t a coincidence.
Your AC unit is only 4 years old and it was cooling and heating fine the day of inspection. There was nothing wrong with your AC. You stated in the above that you have a “new problem”. Notice your own wording “new problem” which indicates that the “problem” you are referring to did not exist on the day of the inspection. I recommend you call a licensed technician to fix whatever “new problem” has arisen.
You wrote: Please take a look of the attached files in this email. You mentioned that the stain is a dry stain and you said to me in front of the realtor that it was cause by some gasoline containers stored on the attic that spilled. However I found that it is an actual leak on the roof, obviously this is human mistake but one thatwill cost me some money to repair it. Besides that I have found another leak that was omitted on the inspection.
I did take a look at the attached file (only one was attached). The stain was dry the day of the inspection. We used two different types of moisture meters, and both showed the stain being dry. And yes, these stains were from something the previous home owners were storing in the attic which had spilled over. I reported this information solely to you—there was no realtor (nor anyone else present) on site the day of the inspection (please get your facts correct). If there was a roof leak, it would have leaked from the day you moved in, and I am certain you would have contacted me right away, not 6 months later. If your roof has started to leak, as you’re stating, I recommend calling a licensed roofer and fixing the problem as soon as possible. You should also read your own attachment where I stated under the Main Roof Section: Seal and repair worn cracked roof valley areas and clean out roof valley areas by a qualified technician to minimize water penetration. Inspector not responsible for roof leaks after the day of inspection. If you did not make these repairs, it is very likely that water has begun to intrude (if in fact you do have roof a leak).
You Wrote: Mr. Calle, you can’t say now that this problem was created after your inspection, like you said on my last complaint. This is something that you should it have it checked in a better way like grabbing a hose and water the roof to discover if that was in fact a leak or just another stain.
Again, if the roof was leaking 6 months ago when we did your inspection, I am certain I would have heard from you then and you would not have waited 6 months. I never made a statement regarding a problem with your AC, again it was working properly on the day of the inspection. Please get your facts correct. Mr. Correa, do you really expect a home inspector to grab a hose and water the roof. Please think about what you’re saying and the liability involved with that—it is a ridiculous suggestion. If you just discovered “another leak”, again, I recommend calling a licensed roofer and fixing the problem as soon as possible. We inspected your house 6 months ago, and your roof was not leaking nor did it have visible signs that it had leaked before.
You Wrote: Please understand my position, and by paying a well recognize company for the inspection was the whole idea to avoid major things like this.
I really don’t understand what your “position” is. We performed a visual inspection for you. What’s on my report is what we found the day of the inspection. If, 6 months later you in fact have roof leaks, I suggest getting them fixed. If you do have roof leaks you need to understand I’m not responsible for them nor am I going to compensate you to have them repaired. I provided a visual inspection—not a guarantee that you will never have any maintenance/repair issues on your home.
Sincerely,
Angel Calle
Pillar to Post
#2 Update By Author
AUTHOR: Luis - (USA)
SUBMITTED: Friday, January 06, 2012
POSTED: Friday, January 06, 2012
Mr. Calle, I’m surprise you have responded quicker thru here than actually my phone calls and emails, but I’m more astonish that you are actually register here and opt in to receive alerts and notifications when people complaint about you. That means something. Also register in complaints.com because there I also found other people complaining about you.
I’m glad you posted those communications emails we had, but you omitted some parts. That is the beauty of the copy and paste whatever of your interest but don’t want others to see. Don’t forget I have the original letter you sent me and for the eyes of regulators that isn’t nice.
If you check the internet you will find it is full of complaints about you. People are not happy and it is just matter of time when Pillar to Post step in and evaluate your franchise rights because the lousy work you provide or maybe the County Consumer Services, Board Of Professional Home Inspectors, The Florida Department of Business & Professional Regulation, Florida Office of Insurance Regulation, Florida Attorney General, and I’m not threatening you like you did in your letter statement and the last part of your email that you forgot to post…
“CONSIDER THIS LETTER AS A FINAL RESPONSE TO YOUR QUERIES. WE HAVE FULFILLED OUR CONTRACTUAL OBLIGATION TO YOU. I AM HEREBY REQUESTING THAT YOU CEASE ALL WRITTEN AND VERBAL COMMUNICATIONS WITH MYSELF AND MY STAFF. I WILL CONSIDER ANY ADDITIONAL CONTACT HARASSMENT. IF YOU DISREGARD MY DEMAND FOR ALL COMMUNICATIONS TO CEASE AND DESIST, I WILL BE FORCED TO PROCEED ACCORDINGLY.”
Your inspections aren’t good and that is a liability to the insurance companies and the state. I’m in my right to complaint for any service redeemed to me. Don’t forget the realtor was in front when you verbally claimed that there was not leak on the roof and that stain sir is not dry!!! I can tell my son to show you the different between dry and wet.
I paid $1,000.00 for the roof repair and $350.00 for the inspection. I want my money back for the repair and the inspection.
I’ll make sure to puts my complaints where people can see them.
#3 Owner of Company
AUTHOR: Pillar to Post - Palmetto Bay (United States of America)
SUBMITTED: Tuesday, January 10, 2012
POSTED: Tuesday, January 10, 2012
Mr Luis Correa,
Please read Your Inspection Report under Main Roof where I stated to Seal and repair worn cracked roof valley areas and clean out roof valley areas by a qualified technician to minimize water penetration. Inspector not responsible for roof leaks after the day of inspection.
You should of had this repair work done as soon as you moved in like I stated in my report. but you didn't. If, 6 months later you in fact have roof leaks, again I suggest getting them fixed. If you do have roof leaks you need to understand I’m not responsible for them nor am I going to compensate you to have them repaired. I provided a visual inspection—not a guarantee that you will never have any maintenance/repair issues on your home. I will not be responding to any more of your comments. You will be hearing from our attorney.
Sincerely,
Angel Calle
#4 Update By Author
AUTHOR: Luis - (USA)
SUBMITTED: Wednesday, January 11, 2012
POSTED: Wednesday, January 11, 2012
Mr. Angel Calle you are the one making no sense. You have the right to be upset but also as a consumer I have the right to complain about any lousy service I paid and received but don’t think I’m very happy. I’m upset because the way you responded to me, upset because the letter sent to me and upset because the way you are handling this situation. You decided to posted all our email communication, that is not professionalism, but is ok. I can post all the previous email too.
I’m not harassing you and I never had. You redeemed a service and I have the right to complaint. You opted to respond what has been reported here which is the only true. It looks that you still not understanding. The leak was there the day you inspected the property, you took the picture of the ceiling stain not me, you inquired on the report to call a specialist to paint the stain, you claimed it was dry, you told me and a witness hear that too that the cause was some gas tanks stored at the garage attic and they have spilled causing the stain. You need to put your skills together and if you see a stain on a ceiling, investigate more, deduce the problem and make the proper recommendations. The leak wasn’t cause because lack of maintenance from me, it was there before the property was purchase and I could it have made the proper choices before any deal.
Moreover, you forgot my previous complaints about the air conditioner, the dishwasher? You know what the garbage disposal isn’t functional either? You said there was some debris inside that was the causing
the noise when turn on, but in fact the unit was defective and broken, not debris inside, and it was leaking too.
I remind you I have the right to complain and that you are not the only one that can hire an attorney. I guess your methodology is threatening customer. That is not a very nice way of business. Maybe you will have taken care the same way of the other complaints from other people too. You choose to answer or not this reports. I’m telling my complaint so any other person doesn’t fall into dishonest home inspectors. The only thing I know is that I paid you and in exchange received a bad service from a person representing a GOOD KNOWN COMPANY and like I said from my first post “my opinion doesn’t reflect the entire franchise enterprise of Pillar to Post or their employees, but only you Angel Calle.”
PEOPLE CALL A CERTIFITED, LICENSED AND INSURE ROOFER TO INSPECT YOUR ROOF IF THAT IS WHAT YOU WANT, THE SAME FOR THE APPLIANCES OR IF YOU INTEREST IS TO CHECK THE PLUMBING CALL THE SPECIALIST. A GENERAL HOME INSPECTOR MISLEADS YOU; OVER LOOK THINGS AND THEM THEY DENIED ANY WRONG DOING.
Again I’m not saying all of them are bad, they may be some good inspectors out there; I just didn’t have the luck to hire the correct people.
