Thank you for this opportunity to respond to the complaint from Nina Bain. I have read it carefully and have a number of points that we, at IDC, would like to make regarding her unsolicited and unprovoked attack on our company. The details that she has reported to you web site are exaggerated and incorrect.
Two days after signing her contract Nina Bain burst into IDC ’s place of business, with her father, and, in a very loud voice demanded her refund. Our contract clearly states that any client may cancel within ten (10) days of signing (page 3, Refund Policy). This is to protect the client and protect the business as well. She was well within her legal right to cancel as it had only been two days, however, the manner in which she did so would not be acceptable by any business standards anywhere.
While in our office, with clients present, one with a three year old child who began shaking due to her outbursts, Nina began to yell and in a very loud voice demanded her money back. As per our contract, we state that there will be a full refund issued fifteen (15) days after the signing of the funds release form (page 3, Refund Policy). This is to protect the client and protect the business as well. Nina continued to act in a very aggressive manner, yelling at our clients to “run from IDC”. Our management was not given the opportunity to speak to her as we could not get a word in edge wise. The owner requested to talk with her in a civil manner and she refused saying, “I am not leaving until I get my money!”, Nina was subsequently asked to leave the premises or the police would be called and she would be charged with trespassing. Nina refused and she and her father were told that unless they vacated the premises, we had no choice but to involve the police. Again, Nina refused and the police were called. They arrived and she was escorted from the premises.
On the Monday we sought legal consul as to the uproar and business interruption that Nina Bain’s disrespectful and totally uncivil manner caused. We were advised to sue her for all damages. The owner of IDC decided, in good faith to go ahead and issue a refund to Nina, against consul’s direction that was sought after and given. Nina was subsequently contacted regarding her refund.
IDC has treated Nina Bain with the utmost respect and courtesy through the entire process, but she has and is unable to conduct herself in a business like manner. Nina Bain’s attacks seem to be coming from many directions for no apparent reason. We have behaved in a business like manner, following the stipulations of the contract which she signed. We fully intend to refund the full amount of Nina Bain’s contract. This will be done in fifteen (15) days.