Report: #555808

Complaint Review: Vacation Property Resales, Buyatimeshare.com/Wes Kogelman, Owner

Submitted: Sunday, January 17, 2010
Last Posting: Friday, April 06, 2012
Reported By: TAlan — Woodstock Georgia United States of America

Vacation Property Resales, Buyatimeshare.com/Wes Kogelman, Owner

Internet United States of America

Phone:
Web: www.buyatimeshare.com
Category: Consumer Services

Vacation Property Resales, Buyatimeshare.com, Wes Kogelman, Owner BuyaTimeshare.com Hang up if BuyaTimeshare calls you! PREDATORY AND UNETHICAL COMPANY...DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! Internet

*Consumer Comment: LUCKY You !!

4Author 1Consumer 2Employee/Owner

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BuyaTimeShare will tell you what you what to hear about selling your timeshare. They will make it sound like they have buyers waiting and the sale of your timeshare is just a matter of a few days. They also reference a contract for you to review and sign...giving the perception that the signed contract is the action document to get started and they will have that emailed to you the same day they solicit you by phone. They ask you to review and return the signed contract immediately so you can get started with the advertising of your property.....CAUTION!!! DO NOT GIVE THEM YOUR CREDIT CARD!!! They will immediately charge your account and you will not hear from them when you try to contact them by phone or by email. In my case, I did not receive the contract as described and became suspicious. After looking online to investigate BuyaTimeshare.com, I knew that I had been ripped off! I immediately called and emailed to advise them that I would not sign the contract and did not wish to do business with BuyaTimeshare.com. There has been no response from BuyaTimeshare and YES they ripped me off for $764.00.

I have filed a complaint with Online Business Bureau. I recommend ALL to do the same! The case is currently being investigated by Online Business Bureau.

I will report the results...in any case, please join me in reporting this unethical company to Online Business Bureau. This company needs to be EXPOSED!!!

This report was posted on Ripoff Report on 1/17/2010 9:58:14 AM and is a permanent record located here: http://www.ripoffreport.com/consumer-services/vacation-property-re/vacation-property-resales-buy-f87ad.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

4Author 1Consumer 2Employee/Owner

Updates & Rebuttals

#1 Employee

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AUTHOR: Bryan - Merrimack (USA)

SUBMITTED: Thursday, January 21, 2010

I am extremely sorry to hear that you have a complaint with our services. Here at BuyATimeshare.com, our main objective is customer satisfaction throughout the sale of their property. We strive to keep our clients happy, and we are motivated to work with you until any issue is resolved.

With our aggressive marketing techniques, we guarantee that we are putting your property in front of the maximum amount of potential buyers possible. So, if you are not getting the desired results for your listing, let us get to work finding a solution!

Simply contact one of our Customer Service Representatives and they will analyze your circumstances and develop a plan to get you the results you are looking for. This may be as simple as re-wording your advertisement, or lowering your price Your assigned representative will best be able to determine what option will best help your particular situation.

We have Customer Service representatives available at both our Florida and New Hampshire offices. Please contact one of our offices at your earliest conveniences to speak with someone who will resolve your complaint promptly. Call 800-640-686 or 800-882-0296. We look forward to your continued business and your complete satisfaction in our services!

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#2 Update By Author

Refund Requested

AUTHOR: TAlan - Woodstock (United States of America)

SUBMITTED: Thursday, January 21, 2010

BuyATimeshare does not have a contract to advertise my property and I do not want advertising from BuyATimeshare. I have reported this information to BuyATimeshare by phone and by email. The phone call, ( voice mail because no one answers the phone ) and email were both delivered to BuyATimeshare in less than 72 hours from the original solicitation call from BuyATimeshare.

I am requesting that you take my timeshare off your website and refund my full $764.00. You do not have a contract to advertise my property!

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#3 Update By Author

No Response from BuyATimeshare

AUTHOR: TAlan - Woodstock (United States of America)

SUBMITTED: Sunday, January 24, 2010

Still waiting for a response from BuyATimeshare.com. What they say in their response does not line up with their actions! Do yourself a big favor and stay away from this company!

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#4 Employee

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AUTHOR: Bryan - Merrimack (USA)

SUBMITTED: Thursday, January 28, 2010

We have looked into this complaint with great interest. Please contact BuyATimeshare.com today to receive your refund. It is unclear why you were not refunded initially and I apologize for any inconvenience. If you did signed the contract when you agreed to the transaction you would still be eligible for the refund within the 72-hour rescission period.

We will certainly refund you. From this report, however, I cannot specify who you are. Please contact us today at 800-882-0296 to get a full refund, or simply send us the original email that stated you wanted to cancel within 72-hours. Please know that we have always practiced a fair and consistent cancellation policy for all of our clients. Thank you again for your response, I am sure we can resolve this together. It was never the intention of BuyATimeshare.com to cause you any difficulty. We are looking forward to helping you today!

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#5 Update By Author

Refund Received

AUTHOR: TAlan - Woodstock (United States of America)

SUBMITTED: Friday, March 05, 2010

Afterf 3 months, I have finally received my refund of $765.00. I believe the complaint filed with the Online Business Bureau is what prompted the refund action.

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#6 Consumer Comment