After reading about converting videos to DVD in Parade Magazine in October 2007, and seeing the company Video Silo promoted there, I went to their Web site to see if I could submit a 7" 8mm reel tape and saw that I could.
I "purchase" the service for $161.70. This included having them make 3 DVDs and making them "editable" on a MAC computer.
On Dec. 4 I received the packaging materials. I sent off the reel tape on that day. Hoping I would receive my DVDs in time for Christmas I contacted them. I had to send three e-mails over a two-week period before I got a one-line response that I would not have them in time for Christmas.
You can't call them - there is no phone number on their Web site. The site says that e-mail support is available "24/7." This is a lie. It took me two weeks to finally get one response from them. This is the only response I ever got to any e-mail.
On January 5 I got an e-mail that "my order had shipped." Even though it was after Christmas I was still thrilled that I would be able to surprise my husband with a DVD of his family home movies. The e-mail stated that the order was being shipped in two boxes and provided "two" tracking numbers - unfortunately it was the same number for both boxes, so I only had "one" tracking number.
On January 10, I received one box - and that box contained only my reel tape. No DVDs. When I plugged in the tracking number I had received, it was for the box I just got.
I e-mailed the company looking for the tracking number for the other box. No response. I e-mailed them twice more - nothing. Yet they still have my $161.70 and I have absolutely nothing to show for it.
Through my Amex billing statement, I got a telephone number to call. I called it (847-681-1199) and somehow was able to get to Mark Wolf, the president of the company. I left a voice message on his line and got his e-mail address from his outbound message. I sent him an e-mail personally describing my problem.
I never got a single response to any of my e-mail inquiries. Finally, I called American Express to request that they cancel the charges.
About four weeks later, Amex contacted me to let me know that they were ruling in my favor since they also got no response from Video Silo.
I wish I had searched for "video silo complaints" before ever trying to do business with them. I relied on the "endorsement" in Parade Magazine. I did contact Parade to let them know what happened and hopefully they will not be promoting this company any longer.
What a disappointment. Through it all, if I had just gotten my DVDs, none of this would be an issue. All I wanted was what I paid for. Instead, I had no present for my husband and a whole lot of aggravation.
Lisa
Lynn, Massachusetts
U.S.A.
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