CORRECTIONAL BILLING SERVICES PURPOSELY DECEIVING CUSTOMERS Internet

I paid 20 dollars through western union plus the fee in order to set up for advanced pay calls. 1st problem:line started dropping calls for no apparent reason; 2nd problem: after only a few calls the line status was blocked (even though the calls are only supposed to be 1.35); 3rd problem: after checking on-line, my account showed 28 dollars of overage

When I called Correctional Billing, the heavily-accented rep told me that they could not refund the dropped calls because they were over 1 minute. Then he told me that if I added any additional money that the 28 dollars would be subtracted from the amount. I wanted to know why was I allowed to accept calls if it was past my initial 20 dollars.The rep stated that the system is on a 24 hour delay. Why do they not tell customers this ahead of time? Lastly the calls were 6.00 instead of 1.35 and he could not tell me why.

Lashay
Olive Branch, Mississippi
U.S.A.