Apx Alarm Security Solutions
5132 North West
Provo Utah 86404
U.S.A.
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Apx Alarm System - Apx Alarm Security Solutions pressured into getting system, now wife isnt working anymore, cannot afford to pay for this. APX IS NO HELP! LIARS, SCAM ARTISTS! Provo Utah
2Author
1Consumer
3Employee/Owner
In June 2007 we were approached by an APX sales person. We were told that we would be getting a free alarm system, which never worked so I just unplugged it, because after numerous calls to customer service which I warn you isn't too friendly when you call, they just blatantly tell you " Im sorry theres nothing we can do" just really pisses me off.
It also makes me angry too because we are trying to stay out of foreclosure, my wife is pregnant and had to stop working to due health issues, we are barely making our mortgage payment, and then here comes APX automatically deducting the 39.99 fee from our bank account. We were never told that the fee was going to automatically come out of our bank account, we were told that the activation fee would come out only.
So needless to say we are wasting 40 bucks every month for a service that we are not using. I have disconnected all of the alarms from the windows/doors they were on and have unplugged the actual unit and I removed the sign from in front of my house!.....we got a call a couple of months ago to tell us that our battery was dead....but since then we haven't received another call about it....dont they wonder why the battery is dead??? DUH!!!
I have called repeatedly about canceling the contract. again they did not explain to us that we were in a contract for 5 years! They only tell you that when you call to cancel service! And then they tell you if you cancel you will owe 2500 dollars! OUTRAGEOUS! I do not know what else to do. I have already contacted my bank about not letting automatic withdrawls be taken out from this company. because APX will not listen when I told them to stop taking it out of my bank account! NEVER DO BUSINESS WITH THIS COMPANY! THEY ARE A JOKE!
If anyone has any information about a class action lawsuit or anything else regarding cancelation of their account with APX I sure would like to hear from you!
Mike
Tulare, California
U.S.A.
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REBUTTALS & REPLIES:
2Author
1Consumer
3Employee/Owner
Updates & Rebuttals
#1 Ex-Employee
AUTHOR: Thatguyed - EDMONTON (Canada)
SUBMITTED: Thursday, November 01, 2007
POSTED: Thursday, November 01, 2007
As an ex-employee of APX, I know exactly what your contract entails.
The cancellation, billing, contract length and Support information is all very clearly outlined on the contract that you received. Unfortunately, by putting your signature on the paper, you accepted those terms and are legally bound to abide by them.
APX Alarm even has a pre-install survey which must be completed prior to the security system being activated in your home. Further yet, they have a post installation survey which you need to complete before the technicians can leave to ensure proper function of the security system. They even go to the lengths of explaining the cancellation policy and the grace time you receive to cancel without penalty on this survey.
APX records these calls (and notifies you of doing so) and you are able to access them and hear your own voice, acknowledging the payment methods, the contract length and the fully functional security system that was just installed in your home.
If the salesperson was not up front with you, the telephone survey's should have cleared up any issues.
This is indeed an unfortunate situation. APX alarm really is a genuine company. Be patient, phone them and inform somebody, other than the first person who answers the phone, about your current situation and dissatisfaction. You might find that they are more reasonable than you believed.
#2 Update By Author
AUTHOR: Tinasaavedra - Tulare (U.S.A.)
SUBMITTED: Thursday, November 01, 2007
POSTED: Thursday, November 01, 2007
Listen you stupid idiot from APX. These salesmen that come to your door do not explain anything, nor did I get a survey to complete!!!!! That is my problem here! It takes 24 hrs to activate the stupid alarm leaving you with 2 days to test the system out!!! I have called plenty of times to inform you idiots about my problem. You simply tell me there is nothing that can be done! You state this "They even go to the lengths of explaining the cancellation policy and the grace time you receive to cancel without penalty on this survey." which is complete BS!!!! All they want to do is get the alarm installed and leave thats it....even the techs that came to install the damn alarm one was in my living room watching a movie with my husband!!! Complete and utter idiots! I cannot believe you would have the audacity to post a rebuttal like that!!!
#3 Employee
AUTHOR: Knowitall - Provo Ut (U.S.A.)
SUBMITTED: Monday, November 26, 2007
POSTED: Tuesday, November 27, 2007
I have worked for the company for a couple of years, and two years ago I was in Tulare selling systems. I'm actually from the Fresno area, and I got involved selling with this company while attending school there.
I've tried to be an honest salesman with people, but I know all too well the troubles you're going through as I've worked along side these guys that are very high pressure out for a quick buck.
I would look into a law that states contracts in California can't exceed two years. I know that ADT has sold lower agreement lengths in Cali than other places because of this.
Worse comes to worse you could pay $1 a month for remainder of your contract, you can't be sent to collections for ontime payment, and then they would simply cut you off from service which it sounds you've already disassembled the system.
Lemme know below what specifics you're into and I'll get as much info as possible to help you out.
#4 Employee
AUTHOR: Apxinsider - Shelby (U.S.A.)
SUBMITTED: Monday, July 28, 2008
POSTED: Monday, July 28, 2008
Sir, I am a representative currently working for APX, and I've got to say that if that sales rep did not explain that what you were signing was a 60 month agreement for $39.99 plus tax to be drafted automatically from your account on the same specified day each month, and that the agreement could not be canceled outside the three-day cancellation period, then he wasn't doing his job right.
Also, as you may recall, there was a short survey during or after the paperwork that was "recorded for training and quality control purposes" where you specifically stated that you understood that the 39.99 plus tax would be drafted from your account on the __ of every month, and that "the monitoring rate will not change for the duration of the agreement." I probably would have taken that to mean that FOR THE DURATION OF THE AGREEMENT the monitoring rate would not change. It's also a good idea to actually read things before you sign them. thank you
#5 Consumer Comment
AUTHOR: Bobt - Edmonton (Canada)
SUBMITTED: Thursday, August 07, 2008
POSTED: Thursday, August 07, 2008
I've only had my APX alarm a few months but I've been pleased with the service.
Firstly...it is right in your contract that they will take your monthly payment out...I'm sure they asked you for a void cheque...what did you think that was for?
Secondly...two weeks after I had the system installed we had a kitchen 'incident' (that blackened catfish will do it every time) and the fire alarm went off.
I felt it was too close to the kitchen and called the next day to see if they (APX) could put it in a different place.
A service rep was there within 48 hours...did it in 20 minutes at no charge.
Pretty good service in my opinion.
Now I have to admit...their sales people are aggressive...but is the word "no" not in your vocabulary? It just so happened that I had been thinking of a new alarm system so I was an 'easy' sell...but c'mon...no one twisted your arm to say yes.
