June 2007: Received letter (company letterhead) - update credit card information online. Unable to locate form online - called Azuma - long waits/disconnected twice. Representative stated unable to update credit card information online. Representative updated credit card information - account fine.
June 2007: No monthly payment withdrawn. Called Azuma, original representative did not enter credit card information correctly - resulted in no paid payment and late fees assigned. Representative re-entered credit card information, removed late fees since in error of entering the wrong credit card information, account paid in full/good standing.
July 2007: Called Azuma checked if credit card information was correct and late fees removed. Credit card information was incorrect again - wrong security code! Representative re-entered credit card information, removed late fees from June, account good standing. July 23rd, payment was automatically withdrawn correctly.
August 1st: Received several text messages at 6AM informing me of late payments! Called Azuma - transferred around several times among representatives - asked to speak to supervisor. Transferred to voicemail - left message - as of today have not received any phone call.
August 6th: Called Azuma after I received voicemail informing me that account is past due! Received no real reason for problems and was assured late fees will be removed and account is paid in full/good standing.
August 22nd: Payment via auto debit was completed correctly – but they withdrew over $100 for late fees! Called Azuma – now on speed dial - representative could not locate my account using either my name, phone #, address or account # - why? Called again - representative could locate my account but could not figure out why I got charged late fees - transferred to manager's voicemail no call back. Informed bank of situation - Azuma is no longer able to auto debit from my banking account.
Review
Atlanta, Georgia
U.S.A.