Consumer Trust Financial debited my savings account and I had no idea what type of company they were Clearwater Florida

I was online applying for a payday loan. And I needed money because I am a single parent of 3. Why would I apply for an online store? When I saw the debit to my account I immediately called the number that was on my statement. They gave me the same story about what I had to do in order to cancel this and get a refund. I did everything they asked and then a few days later I received a letter in the mail stating they needed additional information like a copy of my bank statement showing the debit to my account and the nature of my dispute and my signature. They knew they took the money so why would they need to see all of that. I sent them the information they needed so they could see the debit.

I mailed this on the 23rd of August and now it's the 20th of September I have not heard anything. When I called the 800# the lady got an attitude and told me that they didn't even have the number to the dispute office or whatever they are called.

I am going back to my bank and filing an unauthorized dispute form and have them go after them. I hope they do get caught. I called the 800 # again and my wait time is 21 minutes, they say they are busy assisting other customers, they are probably on the phone with alot of people who have compliants.

Mdiggs
Grand Prairie, Texas
U.S.A.