• Report: #298500

Complaint Review: Dermitage

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  • Submitted: Wednesday, January 09, 2008
  • Last Posting: Wednesday, February 06, 2008
  • Reported By: — Atlanta Georgia
Dermitage
www.dermitage.com Suisun City California 94585 U.S.A.

Dermitage DERMITAGE IS A SCAM Suisun City California


1Author 1Consumer 2Employee/Owner

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IT'S A SCAM DON'T GET IT. DON'T SIGN UP FOR THE "FREE TRIAL." #1 IT'S NOT FREE THEY CHARGE YOUR ACCOUNT $82. #2 WHEN YOU BUY THIS PRODUCT THEY SIGN YOU UP FOR A MEMEBERSHIP WHICH CONTINUES TO SEND YOU PRODUCTS MONTHLY AND CHARGE YOU FOR THEM. #3 WHEN I CALLED TO REPORT THAT I NO LONGER WANTED THE PRODUCT (THE SECOND TIME, YEP I HAD TO CALL MORE THAN ONCE) THEIR REP SCOTT REP NUMBER 127, WAS SO RUDE TELLING ME I WAS WRONG. THEN DID NOT EVEN GIVING ME A CHANCE TO PROVE THAT I HAD ALREADY RETURNED THE PRODUCT (I WAS LOOKING THE RETURN NUMBER UP IN MY EMAIL) HE HUNG UP ON ME. THIS COMPANY'S PRODUCT, MEMBERSHIP AND CUST. SERVICE IS TERRIBLE. DO NO BUY THIS!!!!

Lisa
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 1/9/2008 3:02:21 PM and is a permanent record located here: http://www.ripoffreport.com/corrupt-companies/dermitage/dermitage-dermitage-is-a-scam-d7af5.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

from their web sight

AUTHOR: Nancy - Steilacoom (U.S.A.)

SUBMITTED: Wednesday, January 09, 2008

This is take from their web sight. I put in fake infor on the first page to get to the next page. There are ALWAYS terms listes somewhere and I think the reason MOST people get into trouble is that they dont READ THEM. It clearly says that you WILL be charged after your free trial. NOTHING is ever FREE.

Free Trial Information

Start your FREE Trial today and we will send you a full 30–day supply of the Dermitàge Anti–Aging System. Just pay $6.95 in shipping and processing. You will have 14 days to try the Dermitàge Anti–Aging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing – at the end of your free–trial period you will be charged the discounted price of $69.95. If for any reason the system is not for you, call Dermitàge Customer Care toll–free at 800–886–8805 within your 14–day free–trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.
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#2 Consumer Comment

You left out another detail...

AUTHOR: Ta - Bena (U.S.A.)

SUBMITTED: Thursday, January 10, 2008

..."You can cancel anytime by calling Dermit ge Customer Care. No risk, no obligation, cancel any time!" Sounds like the Terms are suggesting that you incur no risk and have no obligation... and can cancel any time! Oh, and when exactly does the 14 day trial begin? Where is that in the Terms?
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#3 Employee

Dermitage response to Lisa

AUTHOR: Angelina - Fairfield (U.S.A.)

SUBMITTED: Wednesday, February 06, 2008

Hi,

I am following up on your account and would like to make sure that you have received the help you needed with our Customer Service Center. We want to make sure we continue to exceed your expectations.

We are striving to make sure we over achieve Customer Satisfaction.

Please contact us, we are staffed Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time 1-886-8805

Sincerely,
Angelina
Customer Care Specialist
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