• Report: #103750

Complaint Review: Dolphin International Shipping

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  • Submitted: Sunday, August 15, 2004
  • Last Posting: Thursday, October 21, 2004
  • Reported By: — Gudhjem Europe
Dolphin International Shipping
11399 Lakeview Drive Coral Springs Florida U.S.A.

Dolphin International Shipping - Rip Off. I made all payments and they left my boxes in a storage. Never answered my phone calls or emails. BE CAREFULL Coral Springs Florida


4Author 0Consumer 0Employee/Owner

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After Dolphin International picked up the boxes from my house and I made all payments, Kathryn Kaiser (VP of the company)never answered my phone calls or emails. I HAVE ALL THE EMAILS AND PHONE CALLS DOCUMENTED. I called daily and Kelly Love (receptionist)always had an excuse and no one ever answered my questions. I then contacted the truck company (Harco Moving & Storage)that was hired from Dolphin Int'l to pick up the boxes. They told me that they had never received payment from Dolphin, so my container was still sitting in MINNESOTA. The last email I received from Kathryn, she said that it had been shipped!!!

So, once again I contacted Dolphin Int'l and no reply back. I filed a report to the Better Business Bureau and am waiting for a reply back.

I paid Harco Moving & Storage and had to pay another company to ship my items to Denmark. So, I paid $1118 to Dolphin International Shipping, $805 to Harco (so they could release my boxes) and another $983 for a company to ship my items. My fiance and I were not expecting to spend this much. It was a total rip off from them. Don't trust them. They have a wonderful customer service up to when you make the payment.

I HAVE ALL DOCUMENTATION. ALL EMAILS FROM KATHRYN KAISER AND RECEIPT OF PAYMENTS.

Soren
Gudhjem
Denmark

This report was posted on Ripoff Report on 8/15/2004 2:21:01 PM and is a permanent record located here: http://www.ripoffreport.com/corrupt-companies/dolphin-internationa/dolphin-international-shipping-38f9m.htm.

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Updates & Rebuttals

#1 Update By Author

Dolphin once again has been ignoring me.

AUTHOR: Soren - Gudhjem (Denmark)

SUBMITTED: Tuesday, October 05, 2004

I tried once again to communicate with Kathryn Kaiser regarding reimbursement for lack of services provided... here is her response after I mentioned that I would start legal action...

"Dear Mr. Pedersen:

I have completed my evaluation of your situation and would agree that you are due a refund. We regret that due to a dispatching error, you were inconvenienced and forced to expend additional sums to complete our shipment.

Please be advised that I have approved your refund and this will be processed in the next 14 days. Please provide me with your mailing address so that we can send a check DHL International overnight. We will provide you with a tracking number when the check is actually picked by DHL.

Very truly yours,

Kathryn Kaiser
Vice President
Dolphin International Shipping, Inc."

Well, these 14 days have passed and I have email her twice asking for my check. I've had enough of this. I have been in touch with 2 different law offices in located near where the company supposedly is. In a couple of days, I will write the name of the law firm I selected in an update. If any of the other "victims" out there want to take legal action, please contact the same law firm. I cannot write the phone number of the firm in this website, but do a search on google and you will find it.
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#2 Update By Author

Let's do something about this

AUTHOR: Soren - Gudhjem (Denmark)

SUBMITTED: Monday, October 18, 2004

I have not received any emails, phone calls or refund back...

So, it's time to do something about this. I cannot post my personal information on this site, but let's meet at a yahoogroup called: Victims of Dolphin International. It's very simple to find it, but you will need a yahoo account.

The FBI has been investigating corrupt moving companies and some movers have even gone to jail for it. Make sure you file a report with them too. I already have. This is really what: Kathryn Kaiser, Kelly Love, Daniel Cuadradro and the othes involved deserve, JAIL! They have made my life hell for months!
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#3 Update By Author

Email the FBI

AUTHOR: Soren - Gudhjem (Denmark)

SUBMITTED: Thursday, October 21, 2004

Email the FBI at: miami@fbi.gov

And the FMC at: Pearl@FMC.gov

I just received an email from the FMC and they are working on my case.

[DELETED]
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I hope we will all be able to solve this problem and that Dolphin stops stealing the customers.
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