Edenpure, Biotech Research, Suarez Corporation Industries
7800 Whipple Ave NW
North Canton Ohio 44720
U.S.A.
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Edenpure, Biotech Research, Suarez Corporation Industries A waste of money, poor products, and I pitty their customers. North Canton Ohio
*Consumer Comment: Happy Customer
1Author
6Consumer
1Employee/Owner
All right, I am an ex Customer Service Representative at SCI. To elaborate SCI has many branches that it handles. Biotech Research, International Home Shopping, Lindenwold Fine Jewelers, and U.S. Commemorative Gallery. However, today I am only writing concerning their most expensive, yet popular products. The Edenpure Quartz Infared Heater, Edepure Whole House Air Purifier, and Edenpure Area Model Purifier. Let me begin by saying, if you have purchased any of these products, I sincerely pitty your poor decision.
The heaters themselves are cheaply made and abused by our Warehouse Personnel. The crappy product already has no chance of making it past 2-3 years for you, and thats pushing it, really pushing it, but the abuse they endure in house is dispicable. They are thrown into the trucks, used as step ladders, and kicked in outrage by disgruntled workers who are angry with their supervisors or personal situations.
Also, we aren't paid enough for this, however it is our job to lie to you when you ask us about the quality, reliability, and service associated with our products. I have taken numerous calls about our heaters breaking down after just 5 minutes of usage. They have been known to melt, due to the fact that we provided poor instructions with them, produce bad smells, rattle, and make horrible noise. After 60 days we will not refund your money, and should you have any repairs that need to be made to the unit you will have to twist our arm to send you a prepaid ups label.
I use to get angry because UPS would tell our customers the truth about how they have to lug thousands of our heaters around for returns and exchanges all winter long. However, now that I am not on the payroll I can be honest and say they were right, lol. All in all you are best off just buying a cheaper space heater from your local Wal Mart, Sears, etc. They are cheaper, last longer, and will be less of a headache if something happends with it.
As for the Air purifiers. If you look them up on the consumer report you will find a lovely article covering the amount of Ozone they produce. No folks, Ozone is not beneficial to your health, especially in the amounts that they are capable of producing. It can cause chest pain, respiratory problems, and worsen asthma and allergies. You should look it up on osha.gov . You would be amazed.
Finally, and the most important thing you need to remember, if you decide to ignore my advice and purchase an Edenpure Heater or Air Purifier. NEVER and I mean NEVER buy from a distributor. Companies offering the product online like Affordable Heat, and EdenpureStore.com are an example of this. The same goes with Ebay. Also, we use to welcome people to come and buy our products and sell them on their own. They would rent out Hotels and do a demonstration of the product so that you are reeled in. Do not be fooled. They are not associated with Biotech Research at all once they buy the products and therefore they are free to make up their own rules. So when your heater breaks down in a year and you call Biotech from the number on the back of the unit? All we will they will tell you is that you have been swindled, and congratulate you on your now worthless, yet quite costly investment.
Thats all I really had to say. I am not bitter towards the company itself, however I feel that consumers need to be aware of these unsatisfactory business practices, especially in this economic slump.
Anonymous
Canton, Ohio
U.S.A.
Click Here to read other Ripoff Reports on Edenpure Biotech Research
REBUTTALS & REPLIES:
1Author
6Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Truth - Truthville (U.S.A.)
SUBMITTED: Friday, May 09, 2008
POSTED: Friday, May 09, 2008
Thank you for the ability to reply and perhaps shed light on a few instances regarding our company and products. First of all I am personally proud to represent Suarez Corporation Industries (SCI), related products and services. Suarez has been a leader within the Direct Marketing Industry for 40 years. It goes without saying that there may be instances when former employees may choose to shed some disgruntled "light" on the company. Any employer with this long of a history will surely have situations with an employee ever so often that simply doesn't work out.
SCI employs over 700 people and yet there is one "anonymous" person who evidently sidelines as a scientist according to their statement regarding ozone. All products sold must meet regulatory compliance so the statement made is simply incorrect.
Regarding the EdenPURE heater statements we are proud that only a handful of people have experienced a negative experience. We have sold over a few hundred thousand portable infrared heaters. We are not happy when even one customer has a negative experience and do all necessary to please the customer and turn their experience into a positive one.
Let me summarize by stating the obvious...I was able to log on to this site without any scrutinizing from anyone. Perhaps the comments shared by folks are legit but then again who knows the reasons and intent of "generic" names and "former" employees.
SCI stands firm in our proven approach to introducing contemporary products to consumers and we are proud of our long-standing repeat customer base. Those representing our products have an inherent desire to please their customers as that's how businesses continue to prosper. Is SCI and our independent representatives without flaws? Absolutely not. Is anyone or any business entity? We strive to please our customers and succeed 95% of the time...the other 5% we're working on!
Thank you.
#2 Consumer Comment
AUTHOR: Ajohns - Atwater (U.S.A.)
SUBMITTED: Monday, November 17, 2008
POSTED: Monday, November 17, 2008
I use an Edenpure heater to supplement my wood/coal burning furnace and central forced air propane furnace. The Edenpure Gen 3 heater works well and does a good job maintaining the temperature in the house in the evening and when we are gone for longer periods during the day. It is relatively quiet and easy to move around.
As an employer myself, the comments by the original poster betray a bitter and resentful former employee. The claims of abusive treatment of the Edenpure units seem unlikely or isolated, at best. It is beyond the realm of belief to suggest that this company could stay in business if the employees were commonly found tossing and mishandling the heaters. I sense exaggeration and dubious motivation in the complaints "former employee". Is is entirely possible that a mole is seeking to besmirch the reputation of a competitor.
#3 Consumer Comment
AUTHOR: Whisleblower - Salem (U.S.A.)
SUBMITTED: Thursday, March 19, 2009
POSTED: Thursday, March 19, 2009
My boyfriend currently works there, and he tells me all the time how he has to lie to customers. The supervisors there insists in sales even if its a senior citzen who can barely talk or comprehend the conversation due to a recent stroke.
The company does things that are unethically moral, and the selection of the employees kept after mass hiring, is largely do to how much ass kissing they can do. I feel sorry for any customer who has been conned into buying anything through this company.
And back ground check? What back ground checks? If the public only knew what types of people they have working there right now the doors would closed for ever.
#4 Consumer Comment
AUTHOR: Anonymous - Massapequa Park (U.S.A.)
SUBMITTED: Monday, July 27, 2009
POSTED: Monday, July 27, 2009
I have had an edepure whole house air purifier since 2007. It is an amazing product. Works just as advertised. I have used it to deodorize my basement in just hours and both of my cars. I just used it to get the sour milk smell from my baby formula out of my couch. I would have had to throw the couch out the smell was that bad. But after putting it under a tent as biotech advises, the smell was gone overnight. Their customer service is the best I've ever experienced. I've needed to replace 3 of the purifier plates. All it took was a phone call to customer service and they sent out the replacement part immediately. No charge! I do not work for the company. I am just a very satisfied customer.
#5 Consumer Comment
AUTHOR: Tome New Mexico - Tome (United States of America)
SUBMITTED: Saturday, December 19, 2009
POSTED: Sunday, December 20, 2009
Thank you Canton Ohio,
I just sent the below copy and pasted letter to the New Mexico Attorney General's office. Thanks to your insight as a former employee I am beginning to understand just what and who I am dealing with. Your absolutely right. The EdenPure Model 1000 heater has proven to be a ripoff in my opinion. I have had nothing but problems with it since day one. In every case after every exchange the unit has severely melted. Attached is pictures I took of my units. You will not believe your eyes. For a so called, and so advertised SAFE product you just won't believe your eyes. The unit actually caved in, it melted so bad. Thank God I caught it in time to prevent a fire. I think a class action lawsuit is in place. If any lawyers out there are interested, please contact me.
On December 12th, 2009 I "name removed" made contact with Biotech Research Customer Service division via telephone at 1-800-219-8458. I spoke with a woman who advised she was a Customer Service representative. During this conversation I advised her that my EdenPure Heater Model 1000 which I paid over $500.00 for, had melted again. I explained to her that the original purchase was sometime in February 2006. (Actual date by Biotech’s own records is 2/24/06.) (1st Unit) I went on to explain to her that the Biotech Research Company had already made two exchanges for the same reason. In each case the EdenPure model 1000 severely melted. Each unit carries a 3yr warrantee from Manufacturers defects. The first exchange occurred on 1/22/07.(2nd Unit) The second complaint and exchange occurred on 5-11-07. (Third Unit) This was the third unit sent to me under warrantee for a total of three units. It is also the unit I am currently complaining about to Biotech Research Customer Service as the product defect was not cured since the original purchase. Enclosed are pictures of the defective merchandise. As you can see in the picture the unit is severely melted and caving in. It almost caused a fire within my home. Upon wakening the morning of 12-11-2009 I discovered the EdenPure Model 1000 severely melted and hot. I of course unplugged the unit in time to prevent a fire. My formal complaint is not only for my personal gain of my monies and return shipping, but also to advise the Consumer Protection Division of this very dangerous defect, that has affected many consumers throughout the United States, according to the many complaints by Consumers Nationwide via internet. Attached is an example of complaints found. Apparently, Biotech Research is very well aware of this dangerous defect, and yet, has failed to address it. I believe it to be in accordance of law to make known of these defects with the Underwriters Laboratory and U.S. Chamber of Commerce. Biotech Research has made it a habit of publicly advertising that their EdenPure Model 1000 will save you money and produces no side or top wall heat. They confirm this guarantee by also advertising it’s safe for pets, and display a picture of a cat sitting on top of their Model 1000 with a dog next to it. The pictures enclosed will without a doubt challenge such a claim. You can see that the Unit got so hot that the top and the side walls caved in as a result of melting. My unit was set to 75 degrees and is usually left on throughout the day to maintain warmth. Had this happen while I was at work, my family and I probably would not have a home to go home too. The following is a copy and paste from an actual email sent to me by one of Biotech Research’s representatives.
“ Account # removed
Our records indicate that you have only purchased one EdenPure Heater Model 1000 on 2/24/06. Two exchanged units was sent on 1/22/07 and 5/11/07. The heater only had a three year warranty which has expired. To find a service center close to you, please refer to www.edenpureservice.com and click on the Independent Service Centers Tab and then enter your zip code.
Thank you,
Kelly Fern
Customer Service Professional
Suarez Corporation Industries
7800 Whipple Ave NW
North Canton, Ohio 44767
cserv@suarez.com
(330) 494-4282 ”
AS you can see by there own records the last exchange was made on 5/11/07 which carries it’s own 3yr warrantee due to their defects. Yet, Kelly Fern does not want to accept the simple fact that whenever merchandise is exchanged due to Manufacturers defects it carries it’s own warranty, which in this case is a 3yr warrantee. This in fact makes my 3yr warrantee valid through 5-11-2010. The previous Biotech representative that I spoke with on 12-12-2009 recognized that my unit was still under warrantee and offered to send me free UPS shipping labels via email to return the units. She even offered me a choice of a refund or an exchange. I told her to send me the shipping labels and I would leave a note inside the box after deciding refund or exchange. The representative agreed. However, Ms. Kelly Fern on the other hand does not recognize my rights to warrantee, and is refusing to compensate me in any way, after it was already approved by the previous representative to send the shipping labels. Since I did not receive an email from the first representative that I spoke via telephone with on 12-12-2009, I sent an email asking where my shipping labels email was to be found. This is when I received the above response from Ms. Kelly Fern. As you can see by the above-mentioned dates, the Biotech Research Model 1000 does not last more than one season without melting. At this point I am so fed up with receiving defective merchandise that I am requesting a full refund, and want the free shipping labels to return the merchandise via UPS. I am also requesting that for the best interest of Public Safety that you investigate the defect in question. If you Google Customer complaints against Biotech Research in reference to their heating products you will see what I am referring too. You will also find in your search that Biotech Research has even been categorized by former employee’s as a “Corrupt Company” with a full explanation of their company practices such as: lying to customers, to deliberate mishandling of paid merchandise.
Sincerely,
Name Removed
#6 Consumer Comment
AUTHOR: Tome New Mexico - Tome (USA)
SUBMITTED: Thursday, December 24, 2009
POSTED: Thursday, December 24, 2009
This is the biggest line of typical horse shit to be expected from a represenative of this company. I am a consumer, not an employee and I have read the statement made by one of your former employees. There was more consistentcy with the statement made by (Canton, Ohio) the former employee than in yours. The most common excuse an employer from any company will make when there is a prospective whistle blower is "Disgruntled Employee". Your EdenPure Model 1000 is cheaply made in Vietnam and has melted in every case, even after 3 exchanges. There is no way a properly made product will show a 100% consistent failure rate if it was made properly. Instead of covering up the fault with your song and dance, why don't you focus that energy on fixing the products known defects. Put more quality into the making of the product even if it means charging more. I'd rather buy something that will last then have to deal with returns and the whole process that follows. Your product cannot even last the duration of your warantee, and you know it. I'm sure if an Audit was done on your RMA department they will find similar consistent problems with all the returns you receive. So don't come to this site waving flags and barking praises to the Suarez company to cover up the smell. Thank you.
#7 Consumer Comment
AUTHOR: Dave Simonsen - Junction City (United States of America)
SUBMITTED: Wednesday, June 23, 2010
POSTED: Wednesday, June 23, 2010
Last summer I bought the big heater in hopes of getting more heat in a 1920's building used as a day care center. The existing baseboard heaters are not up to the job during cold weather and heat levels are hard to maintain.
We used the heater all winter and still used the baseboard as necessary. although I am not sure about cost savings, I have some feel for it with probable savings. Our Director said the place was warmer than it had ever been in winter although that may be that we set everything higher than the previous owner.
The heater stays very cool to the touch even when on high and the only exception to that, is the recessed screen at the air outlet which could burn little fingers if not careful. the fan moving the air really helps with moving the heat around.
This spring with the offer to buy another heater at about $130.00 off regular price, I ordered a second one for use during very cold weather or perhaps in my home. When the heater arrived, it had a hole in the side broken outward from something inside. I called the phone number given for customer service and was told I would have an email with prepaid return label. It did arrive and I used it to return the product. I have not heard back but the time is well within what they told me on the phone so I assume that all will be OK.
I plan to order a purifier perhaps today after checking a couple more things this site brought up and so far have good things to say from Oregon.
