Encore Payment Systems Lease source ripoff rep said we had 60 days to cancel a trial use of card processing machine. they are wiping us clean of our bank acccount. Addison And Plainview Plainview New York

You need to close your bank accounts so they cannot get any more money. Then, you need to send a letter completely documenting the experiences, conversations and promises that you were told. You will send a copy of this letter, certified, to Encore. You will tell them that you will not be a victim of their fraudulent practices and they will come and get their equipment.

If you have any witness to the converstions you had with Encore, that will be very useful.

Also, the guy that sold it to you was probably not a cop, he just said that to win your trust. Do NOT pay them any more money. The piece of equipment you are leasing for 112.00 month can be bought as Sams or anywhere for about $400 or less. You were screwed. Don't let it happen again. You have the power of the internet, USE IT.

As a small business owner myself and a independent sales rep of Encore, I can verify that THE SALES REP not Encore the company is who ripped you off. As in everything in life there is always a few bad apples, you just happened to get the rotten one!

I have been through all of Encore's corporate training and believe me when I say that Encore does not train their sales reps to rip anyone off. The 60 day trial is only for the processing services not the terminal lease. Also there are 2 separate applications that you signed, one for processing and one for the lease.

If you read the Processing Application it does have a 60 day trial, however the Lease Application does NOT! If the sales rep told you it did HE LIED but please understand that Encore as a company is not in the business of ripping off anyone.

If you want me to discuss this matter with Encore Corporate I would be glad to. Please email me any information you think might be important.

Dustin

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Encore Payment Systems strives for 100% customer satisfaction at all times and we train all of our sales representatives diligently to present information in an honest an ethical manner. We take a lot of pride in our service program and our ethical standards and we are always concerned when we hear accusations that someone within our organization has not maintained these high standards.

We always appreciate feedback, either positive or negative as it helps us to maintain our standard of service. We urge anyone with a complaint or question to call us immediately so we can appropriately address the issue. When this posting was brought to our attention, we started calling this merchant immediately to address the complaint.

We have been unsuccessful reaching this merchant thus far but are trying diligently to open communication. Once again, if any Encore Payment Systems' customer has a question or concern, please contact us immediately at 1-866-808-4621.

if encore payment systems was such a good company they would not keep the reps that are lying to merchants.the rep that encore sent to our door is still working for them.and our bank told us that they get at least 3 phone calls per day on merchants that have been ripped off by encore.they have been reported by banks as fraudulant.encore is totally responsible for their employees.try to call them with a complaint !their customer relation people are very rude.the way they sell their services are not telling the whole truth to merchants.call a couple banks and ask them if they have had any complaints on this company.of coarse encore is going to deny that its them.and blame their reps but its seems to me they would fire the bad reps.but guess what?they DONT!and i have proof.bottom line small business owners if anyone comes to your door representing encore Find the biggest stick you can and run them out as fast as you can or they;ll stick you with more then you asked for.i can get other businesses to confirm that encore doesnt tell the whole truth!

I used to work for this company and I have a former client/ friend that I signed up for an encore lease. I understand how you got confused and I also understand why the sales rep may have mislead you. Encore promises the world in training and once you get out there-they see the reality- alot of these guys are living paycheck to paycheck and they say what they need to to get the job done and order filled. I dont agree with this companies business practices and I pray that you and your family will get through it.

First off, I cannot imagine why anyone would lease a credit card terminal. Especially at $100+ a month. New machines can be purchased for less than $500 and used ones for even less.

Let me be clear on this:
IF YOU ARE LEASING A CREDIT CARD TERMINAL YOU ARE A FOOL. THIS IS ONE OF THE BIGGEST RIP-OFFS IN THE BUSINESS WORLD TODAY.

Even worse, the machine you purchased is probably the Encore 9000 which appears to be a proprietary terminal that can only be used with Encore Payment Systems. (Please correct me if I am wrong, anyone.) This means that after you have paid off your lease and your term agreement with Encore, your $5K investment is just an ugly doorstop if you want to work with a different company. You'd actually have to buy new equipment. Would you purchase a computer that could only be used with your existing internet company? A telephone system that could only be used with your existing phone company? Look for industry equipment staples like Hypercom, Verifone, Ingenico and Lipman to assure flexibility.

Second, the sales rep who came to your door is not an actual employee of Encore Payment Systems. He is a contracted independent representative who only makes money on completed sales and leases. He and he alone is responsible for his representation of the terms of all agreements and does not have a vested interest in how this reflects on the company.

Take Dustin's post above for instance. Dustin states that if the agreement was properly read, Debra would have known there was no 60 day window on the equipment lease. Why not include that tidbit of information orally? I may be old-fashioned, but discussing a 60 day trial period and not mentioning the fact that it only applies to the services and not the terminal is a lie of omission. To make matters worse, what in the heck are merchants supposed to do with the equipment if they decide to cancel the services if it can only be used with Encore processing services? I somehow doubt that is mentioned.

Lastly, I'm sure Debra made her choice based on the rates and fees that Encore shared with her. It is a little known fact that MasterCard and Visa (AMEX and Discover are separate independent entities) have fixed rates for the over 240 different card categories they have designated and actually receive 75% or more of the fees that merchants pay. Every merchant processor pays MasterCard and Visa the same rates. What does this mean? It means that given the fixed costs, the total effective rate of processing with Encore Payment Systems will never be the best deal when the lease cost is considered. Most merchants don't include this in their cost of processing because it shows up as a deduction from their bank account and not on their merchant processing statement.

When considering a merchant processing decision, find at least 3 providers with similar priceing and then make a decision based on other criteria like service, support, education and compatibility. Don't accept bundled rates such as "Discount", "Mid-Qualified" and "Non-Qualified", either. Remember, Visa & MasterCard have many different categories such as retail, debit, rewards, world, key entered and corporate. Make sure a prospective processor shares rates for at lease 25-30 common card categories. If they say that this isn't necessary or that those cards aren't important then move on to someone else and don't look back.

I am a salaried and commissioned employee of a merchant processor, not a contract amateur, and I am repulsed by some behaviors in my industry. I detest the fact that I am thrown in the same category as the many processors who are listed in this website. I do however, treasure the opportunity to really help businesses and that is an opportunity that I often have. Unfortunately, most merchants don't take the time to research their decisions. Until this changes, I will be in the minority and posts like this will continue to appear.

this company is a bad company. they force me to force leases on compnyas that cant afford them. it was the only way for me to make mony. i am sorry and i wish i never wroked for them