Federal Grants Network Fraudulently took & kept money after cancellation within trial period. Refused to refund Ripoff Las Vegas Nevada

I signed up for the 10 day trail period but realized that the information on their site wasn't useful to me. I sent an email on 7/2/07 to cancel ASAP which was within the trail period. I noticed $49.95 was taken from my credit card on 7/7/07. I sent another email on 7/9 after noticing the charge stating that they need to return my money & to let me know why it was never cancelled as previously requested. I received an email on 7/11/07 stating that my policy was cancelled as of 7/11/07 which was outside the trial period which was not the date requested. I feel as if they deliberately cancelled it as of the wrong date to justify keeping my money. I called to complain & was told to send proof of cancellation. I mailed a copy of both emails to corporate in Las Vegas but heard nothing back from them even though I requested notification & included all my contact information.

I called back to check the status of my refund & was told that the timeframe is outside the refund policy period of 7 days from the transaction date. This refund policy doesn't apply because they were at fault for not cancelling the policy as requested & I specifically stated to cancel on 7/2 & didn't authorize any further charges. I kept my part of the agreement & did everything correct including following the procedures for cancellation within trial period.

This company is doing bad business. They are shady & coming across as if they are a government based business. When I tried asked for a number for corporate I was told that they can only be reached by mail which is incorrect because every company has a contact number. They don't want anyone to be able to call corporate to complain, etc. I was advised to send another letter but I doubt if they will respond to the second since they never responded to the first one.

Yolanda
Knoxville, Tennessee
U.S.A.