IvoryWhite
6205 Lockout Road Suite D,
Boulder, Colorado 80301-3334
U.S.A.
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IvoryWhite Tiny hidden words in terms cost you $78.00, Free trial my eye more like free rip off Boulder, Colorado
1Author
0Consumer
1Employee/Owner
I ordered a free trial of ivory white teeth whitening product and was to be chared $1.00. I noticed on my statement that I was also charged $78.00.
I called and asked that this charge be removed and they said they couldn't becuase it was for the tiral period which supposingly was only $1.00. I asked if I could return the item and they said no, and that it was listed in the agreement. Well, it was but nicely hidden.
I received another shipment of this product and they charged my account $85.00. I called and said I wanted to return both items and have my account credited. They said it was to late for the $78.00 one...and when I returned the unused two boxes they just sent me they would only be able to credit my account $58.00 due to restocking fees. Or I could hold onto the product and only be charged $35.00.
I have never heard of such a thing, $27.00 to restock two little boxes Plus, charging my account $50.00 less if I do not send the product back. My father use to work consumer services for the City of Chicago, if this company does not fit the description of a consumer fraud company, then I don't know what does!
Laura
Chicago, Illinois
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Pilkster - Westminster (U.S.A.)
SUBMITTED: Tuesday, February 05, 2008
POSTED: Tuesday, February 05, 2008
Shipping and handling costs are $4.87, never have they been $1.00. Also as with all trials there is a trial period, this one happens to be 10 days and it is clear in the terms posted online. Terms are not fine print, it is 12 point font and changes colors.