IWORKS COPPER & BUNKER ASSOCIATES
25 NORTH 100 EAST SUITE 102
ST GEORGE Utah 84770
U.S.A.
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IWORKS COPPER & BUNKER ASSOCIATES COMPANY FAILED TO PROVIDE THE SERVICES THAT THEY OFFERED. NEVER SAME INSTRUCTOR. ST GEORGE Utah
1Author
0Consumer
2Employee/Owner
IWORKS FAILED TO PROVIDE US WITH THE SERVICES THEY OFFERED. WE DID EVERYTHING THEY TOLD US TO DO. THEY KEEP CHANGING INSTRUCTORS ON US AND NEVER FINISHED GIVING US THE FINISHED PRODUCT. WE ARE CONSTANTLY HOUNDED BY HORIZONS TO PAY A BILL THAT WE FILL WE ARE NOT OBLIGATED TO PAY BECAUSE IWORKS OR COPPER AND BUNKER DID NOT COMPLETE THE SERVICES.
Tony
Columbus, Ohio
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Ryan - St. George (U.S.A.)
SUBMITTED: Wednesday, October 17, 2007
POSTED: Wednesday, October 17, 2007
First and foremost I offer an apology for the breakdown in service Tony obviously experienced.
We would like to discuss Tony's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address we cannot find his account with the necessary contact information. Please contact customer service at 877-235-7005 Monday-Friday 10 am - 7 pm Eastern Time. You will find a customer service agent waiting to assist you with your concerns.
Tony, if our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Tony. Hopefully, we will hear from him soon so that we can get this resolved.
Sincerely,
Ryan R.
#2 Employee
AUTHOR: Ryan - St. George (U.S.A.)
SUBMITTED: Thursday, October 18, 2007
POSTED: Thursday, October 18, 2007
Iworks has been contacted by Tony via email. We have been able to locate an account for him. He was entitled to a cancellation period upon signing his contract and that has since expired. We will make every attempt to get in contact with him to work with him and get him back on track with his program. Tony has a signed financial contract through a third party and is obligated to that party for payment.
Sincerely,
Ryan R.
