I have had 5 years of shear hadees from Jim Walter Homes. There were multiple problems from the get go. I kept calling customer service until finally someone from the company did come out and fix some of the problems. When they were finished, the rep from the company told me he was instructed to find a reason to foreclose because of the complaints.
Next thing I know, I am being billed for $900 for insurance. I had been paying $50 a quarter for the fire insurance and now they wanted $900 immediately. I refused to pay. I file more complaints. I even filled with the Banking and Finance institue. Jim Walter Homes claimed to have credited my account but in reality, they did not. Two years later, the amount for insurance has gone to $1400.
In April, I talked with the supervisor of Walter Mortage, John and he informed me that my last two payments had not been received and if I did not wire the money, they would foreclose. I did. In may, he called me again. I had a hour and 1/2 conservation with this man. He called me a liar on several accounts, mailing payments, returning phone calls. He informed me that all he had to do was make one phone call to Tampa and they would hold my payment, then when enough time had passed, they would foreclose. He said at the very least, I would have attorney fees and court cost but this would be avoided if I did exactly as he said.
I then began sending my payments by certified mail. In June, he called my home and left a message telling me the date, June 17. Instead of calling him back, I called customer service and gave them the tracking number of my payment.
I payment disappeared in July and in September, I received a foreclosure notice from Jim Walter Homes. They say my payments have not been recieved since July. I have cancelled checks from June and August but the July and September are missing. I have tracking numbers and printed off the the payments were received in Tampa.
I have sent an email to our states Attorney General but I am waiting a response.
Genera
New Albany, Mississippi
U.S.A.