Leaders Merchant Services Head Honcho's name is Dave Winkler ripoff Camarillo California

Leaders Merchant Services sincerely apologizes to the merchant for the service the merchant considers “unacceptable”. LEADERS has not done anything beyond what the merchant signed for on the application and pre-application.

The merchant's main problem with LEADERS seems to be that the fees are too high for her new business. The merchant signed up for a merchant account June 21, 2006. She has been processing low volumes of credit cards each month, with two months in the last fourteen months where she did not process.

In early March, 2007, the merchant called LEADERS desiring to have her monthly minimum and customer service fees lowered. As she states in the complaint, LEADERS honored this request. The merchant claims that LEADERS also increased her fees, but we have no documentation to support this complaint. LEADERS did assess a normal Dormancy Fee in the two months that the merchant did not process, but this fee is clearly stated and explained in the signed paperwork.

The merchant then called to cancel her account on July 13, 2007. She had been assessed her Annual Fee of $99.00 when her account renewed June 21, 2007. She asked to have the $99.00 Annual Fee refunded and to cancel her merchant account. The Customer Service Representative told the merchant that she had an Early Termination Fee, because she did not request to cancel in writing 30 days before the contract's anniversary date, as required. Our representative advised the merchant that we cannot refund Annual Fees for merchants who cancel their accounts. Unfortunately, this information did not satisfy the merchant, although every effort was made to resolve this matter to the merchants satisfaction.

We would again like to offer the merchant a solution to her problem. LEADERS would like the merchant to continue processing with us. If she does, we will refund the Annual Fee as well as waive the Dormancy Fee in the event that she does not process in a given month in the future.

If the merchant does not accept this option, LEADERS is willing to cancel the merchant account with no ETF. If the merchant chooses this option, we cannot refund the Annual Fee. LEADERS welcomes a call to Corrie Fietsch, Merchant Services Manager at 877-538-3377 to let us know which resolution would suit her best.