LEADERS MERCHANT SERVICES Yet One More Bait and Switch Lies by Omission and Ignoring Customer Camarillos California

LEADERS prides itself in providing our merchant's with quality service and does not like to hear that anyone has had an unpleasant experience with us. Nevertheless we would like to remedy as many of the merchant's concerns as possible.

The merchant opened two accounts with our company on August 10, 2007 and purchased an ICE 5500 credit card terminal which accommodated both accounts for $199.00 plus $35.00 shipping. It was later determined that the merchant would need a different credit card terminal to accommodate her store and forward business needs, and the merchant was sold a Nurit 8320-L. The merchant returned the ICE 5500 and was charged an additional $141.00 for the difference between the ICE 5500 and the Nurit 8320-L plus another $35.00 for shipping. It is a standard policy for our company to charge $35.00 every time we ship equipment. The merchant states she was also charged an Annual Fee of $99.00 and would never have gone ahead with the deal had she known she would be charged this Annual Fee. (These fees as well as all of our fees are clearly disclosed in the application signed by the merchant).

The merchant also states she was being charged $10.95 a month for our Premium Customer Care Package and $4.95 a month for our Manual Imprinter Rental on both accounts. Our records indicated the merchant was charged for both services on both accounts for the months of September and October. However, we did issue a refund to one of the accounts for the Premium Customer Care Package for $10.95, and cancelled the service accordingly.

The merchant was also told by our Customer Service Representative that she could conduct her business with one merchant account and therefore, one of the accounts was closed. The open account however, was a swiped only account which did not serve the merchants needs. Therefore, we will immediately adjust the following rates; check/debit at 1.18%, Qual rate at 1.69%, Mid-Qual rate at 2.29% and Non-Qual - rate at 3.09% that were SPECIFICALLY established to save the merchant money. These rates will accommodate both swiped and keyed transactions.

LEADERS would like the merchant to continue processing with us. We are willing to refund the Annual Fee, cancel the Premium Customer Care Package, and refund those fees, and refund the Manual Imprinter Rental Fee, as well as refund one of the shipping charges.

If the merchant does not accept this option, LEADERS is willing to cancel the merchant account with no Early Termination Fee. LEADERS welcomes a call to Corrie Fietsch, Manager Merchant Services at (877) 538-3377 to let us know which resolution would suit her best.