SUBMITTED: Sunday, December 08, 2002
POSTED: Monday, December 09, 2002
On behalf of MyGarb, I'm sorry you did not receive your order in a timely enough manner. Or at all, as it appears. I do not know cause of misshipment but I do know we make every attempt to contact a customer if their order is returned using all contact information you provide us in the order process.
This is easily resolved, with our apologies, by contacting our customer support at support@mygarb.com. You have your order confirmation number. If not we can identify you and track your order using other identifications such as name and address. We will resend your shirt or you may redisgn a new shirt(s) at no charge. If you wish, you may contact the boss at todd.sullivan@mygarb.com.
Again I'm sorry you didn't receive your shirt as rightfully expected. Even the slightest inaccuracies in shipping and contact information can send an order off to unintended places. For every few misshipments, we have delivered to 100,000 satisfied customers just this past year. Please contact support@mygarb.com immediately for a new order and tell them I said give you an extra Promotional Code # for a free additional order.
I hope this puts us square. I'm sorry you had to go to such lengths to contact us.
Glenn Severance
glenn@mygarb.com