• Report: #23454

Complaint Review: mygarb.com

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  • Submitted: Wednesday, June 26, 2002
  • Last Posting: Monday, December 09, 2002
  • Reported By:Bryan Tx.
mygarb.com
mygarb.com Texas U.S.A.

mygarb.com ripoff dishonest ripoffs Internet Internet


1Author 0Consumer 1Employee/Owner

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I ordered a tee-shirt for Father's Day with extra shipping so that it would be here by Father' Day. I never received the shirt but was charged for it !!

Tonya
Bryan, Texas

This report was posted on Ripoff Report on 6/26/2002 5:32:19 AM and is a permanent record located here: http://www.ripoffreport.com/corrupt-companies/mygarb-com/mygarb-com-ripoff-dishonest-ri-6m747.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

Sorry to hear this. Easily solved.

AUTHOR: Glenn - Brooklyn (U.S.A.)

On behalf of MyGarb, I'm sorry you did not receive your order in a timely enough manner. Or at all, as it appears. I do not know cause of misshipment but I do know we make every attempt to contact a customer if their order is returned using all contact information you provide us in the order process.

This is easily resolved, with our apologies, by contacting our customer support at support@mygarb.com. You have your order confirmation number. If not we can identify you and track your order using other identifications such as name and address. We will resend your shirt or you may redisgn a new shirt(s) at no charge. If you wish, you may contact the boss at todd.sullivan@mygarb.com.

Again I'm sorry you didn't receive your shirt as rightfully expected. Even the slightest inaccuracies in shipping and contact information can send an order off to unintended places. For every few misshipments, we have delivered to 100,000 satisfied customers just this past year. Please contact support@mygarb.com immediately for a new order and tell them I said give you an extra Promotional Code # for a free additional order.

I hope this puts us square. I'm sorry you had to go to such lengths to contact us.

Glenn Severance
glenn@mygarb.com
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