Option One Mortgage deceptive company Irvine California

This co. is very deceptive to its consumers. A pymnt was sent back to me after I sent it western union. When I called to inquire I was told that there was a block on my acct. and the payment amt. was not in accordance w/ the demand ltr.What demand letter? I was told it was sent out on the 5th of Nov. Well I made arrangements with them finally after several hangups and questions about why I ended the calls.

It's only obvious; they are rude.I was told the demand ltr called for $1367.39 but I would have to send $1404 to bring it current I said it is current.Not so the agent told me.According to their records I had not sent in a pymnt in August 2002 and that all other pymnts had been received on time except for July when there was a pymnt for 1313.96.I said yes I did because if I hadn't they would have contacted me before Nov. I called back later that week to confirm the arrangements and was told to just send in 2 payments which do not add up to what I was originally told.I wrote down the agents name and what she said.

I have already sent the money off quick collect.Today I received the demand ltr I was told was sent to me on the 5th dated the 16th and a stmnt showing 3 pymnts and a 17.98 charge for what? While cleaning; I came across a receipt from western union showing that I sent them 3 pymnts in July 2002. That would put me ahead right? Never did she mention the extra pymnt in july. Someone really needs to do something about this company.We thought we were the only ones going thru this.

Kimberly
Orlando, Florida