• Report: #269650

Complaint Review: Rpm Outlet

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  • Submitted: Thursday, August 23, 2007
  • Last Posting: Thursday, January 14, 2010
  • Reported By: — montreal Quebec
Rpm Outlet
www.rpmoutlet.com Internet U.S.A.

Rpm Outlet Wrongs Parts, now they dont respond. Scammers ripoff Stafford Internet

*Consumer Comment: Thieves and Liars


1Author 1Consumer 1Employee/Owner

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Just stay away. Read their policy and you'll agree. I was warned by many but didn't listen. Then the nightmare began. Wrong parts sent to me. I ordered a pulley kit system that comes with a drivebelt. The autoshop placed the pulleys on my mustang, then it came time to place the drivebelt. It was half the size of a correct belt. I bought a replacement belt at a nearby autoparts store. I then contacted RPMOUTLET many many many times. They never responded to me. I filed a claim with the BBB, and they did not respond to them either. I am calling Visa to see if they can help me out. What a bunch of scammers. Please stay away at all costs!

There are tons of complaints against them with the BBB (better business bureau).

Rick
montreal, Quebec
Canada

This report was posted on Ripoff Report on 8/23/2007 7:00:49 AM and is a permanent record located here: http://www.ripoffreport.com/corrupt-companies/rpm-outlet/rpm-outlet-wrongs-parts-now-t-48f95.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

In response to the issue

AUTHOR: Hollowheart - Houston (U.S.A.)

SUBMITTED: Wednesday, June 04, 2008

We here at RPM Outlet work very hard to try and keep all items in stock and shipped to the customer in a timely manner. We also have a newly reconstructed customer service department ready to handle any issues that a customer may have. However, as found with all buisnesses, considering the high volume of orders coming in and going out, there is bound to be a few unsatisfied customers. We do strive for total customer satifaction, and work very hard to resolve any issues a customer may have. For every dissatisfied customer there are a thousand satisfied customers. Unfortunately, there are little or no forums or websites designed for people to post positive information. Don't take their word for it, come and find out for yourself how wonderful RPM Outlet is for your aftermarket performance car needs.
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#2 Consumer Comment

Thieves and Liars

AUTHOR: Mrtim - Worth (U.S.A.)

SUBMITTED: Thursday, January 14, 2010

I posted a multi-paragraph rebuttal on another RPM Outlet posting. I ordered about $500.00 dollars worth of stock parts, even though nothing was in stock, was charged restock fees for items not in stock, charged shipping fees on stuff that never shipped, etc. Over 2 months later I finally got my money, less fees that should never been applied. I saved all the emails and bank info, so I have proof. Make no mistake - the alleged "employee" who posted earlier is going from complaint to complaint and posting the same thing under the title, "In response to the issue." If this doesn't show you how underhanded they are, I don't know what will. They won't even take the time to address the complaints against them! 
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