• Report: #226166

Complaint Review: The Lakeside Collection

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  • Submitted: Monday, December 18, 2006
  • Last Posting: Thursday, July 26, 2007
  • Reported By: — Puyallup Washington
The Lakeside Collection
300 TriState Intl, Lincolnshire, Illinois 60069-4413 Internet U.S.A.

The Lakeside Collection Did not refund for a return ripoff Lincolnshire Illinois Internet


1Author 0Consumer 1Employee/Owner

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I ordered some items and needed to return 2 of the same thing. These were two children's learning type laptops. They were priced at $17.95 ea, but I returned them BOTH in the same return box, but was only credited for one of them.

This company does not have a toll-free customer service number so I tried the e-mail route numerous times. They have never responded to any of my e-mails enquiring about this matter. I did try calling the customer service number once, but was on hold for over 20 minutes and wasn't able to wait any longer. The one item they did refund was back on Nov. 20 (it is now Dec 18th), and I first contacted them by e-mail the next week.

I know it's only $17.95, but what do I do next? Their phone number is ALWAYS busy or a very long wait.

DON'T ORDER FROM THESE PEOPLE!

Billie
Puyallup, Washington
U.S.A.

This report was posted on Ripoff Report on 12/18/2006 9:10:54 PM and is a permanent record located here: http://www.ripoffreport.com/corrupt-companies/the-lakeside-collect/the-lakeside-collection-did-no-bwcc9.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Ex-Employee

agree - - one of the worst jobs I have ever had

AUTHOR: Theadvisor - City (U.S.A.)

SUBMITTED: Wednesday, July 25, 2007

I used to work for this company and i have to say it was one of the worst jobs I have ever had. Please don't blame the employees as they are only doing what they're told and trying to make the most out of a low paying, stressful, environment and job. The company tells customer service reps to lie about certain date times, and when they are going to receive merchandise. As far as not getting your money back, it policy that they will and they do. However you do have to get a hold of them in order to do so.
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