Sara Burdette a sales representative of Trans Tech Merchants Group approached me about changing credit card processing companies. After her presentation with all the bells and whistles of what they can do for me I decided to change companies. She offered me a lease on all the new equipment but I opted out and wanted to purchase it. The total cost was $2950.00 for a credit card processing machine, pin pad, and check reader. I later found out that I could of purchased the same equipment for a little over $800.00. This was my error since I did not research it better so I ate the over inflated price.
When the equipment was delivered, Sara was there to connect it all up, every thing worked except the check reading machine which was sent back for replacement. The account was activated and we started using Trans Tech's services only to find when I pulled up my bank statement that the amounts did not match. I called Trans Tech to find out what the problem was and they had advised me that they were taking their fees out daily. I advised them that this was not good for me and if they could not do it on a monthly basis, we were not able to use their services. The next day that problem had been corrected.
It's been 2 weeks and still no check reader which has already been paid for. I later get mail from Discover and American Express saying that I have an account with them (which I never applied for) and enclosed was statements. I called Trans Tech again and asked why I am receiving statement from American Express and Discover and they advised me that I have an account with them. I advised that I never authorized an account with them and I had the paper work that states that I did not want American Express and Discover accounts. They told me that I had to call and cancel it myself even though they opened the account for me.
I decided not to do business with Trans Tech due to all the errors on the account. I called Sara Burdette to advise her that I would no longer be keeping the account because I could not trust them to take care of things. At this time the check reader was still not hooked up and working and the account was not activated. Sara had called her team leader Tom and he had told her since the card reader was never activated that if I returned all the equipment that I would receive a full refund on it.
Sara called me and advised to call customer service and get a return sticker and send it back for a refund. I called customer service and they said it will be sent out and I will get a check for it. I waited for 3 weeks no stickers, called again went through the same thing, waited another 2 weeks and nothing called again and was promised that I would be getting them in the mail and nothing.
Fourth call I advised that I was just going to send it back myself. A month and half later still no check or letter from Trans Tech. I called about the check and was told that they do not give refund checks. I advised the customer service rep that I was told I would be receiving a check once I sent the equipment back. She tried to get supervisors to speak to me but of course, no one would.
I called the sales rep Sara Burdette again because she said if I did not get the check, she will help me. Guess What?
No Sara Burdette to be found!
Trans Tech Merchant Group has poorly trained customer service, deceptive sales reps and team leaders, This company is a Rip Off
Debbie
Hatteras, North Carolina
U.S.A.
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