Viatalk Continued to bill for service after we tried to cancel - charged $50 for non-returned equipment without giving opportunity to return! Clifton Park New York

We have been trying to cancel our phone service with Viatalk since Spetember 11, 2007, when we switched to Charter telephone service. We emailed at least 3 times. Each time we were asked to verify the last 4 digits of the card on the account and each time we did. However our service was never cancelled and we have continued to be billed for a service that we are not using. The account records shoudl verify that there has been absolutely no activity on the account since September 11th. After having finally had enough, I called today and spoke with a live person. She did cancel the account and sent an email confirming it but she then proceeded to charge me $50 for the adapter. I am livid! I am sending the adapter to Viatalk via USPS Priority Mail and they should have it by the end of the week, at which time they are supposed to refund my $50. However, it is just not right to charge the $50 in the first place, just as it was not right to continue to charge me for service that I am not using.They should allow the customer to have 7-10 business days to return the equipment and THEN charge them if it is not returned and when a customer asks to cancel an account it shoudl be done immediately without question!

Alison
Montevallo, Alabama
U.S.A.